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- Tasks: Support and maintain critical systems in a Microsoft environment using SQL.
- Company: Join a leading legal organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Perfect for those who enjoy hands-on problem-solving in a professional setting.
- Why this job: Make a real impact by solving technical issues that support business operations.
- Qualifications: Strong SQL skills and experience in troubleshooting within a Microsoft environment.
The predicted salary is between 45000 - 50000 £ per year.
We’re working with a leading legal organisation who are looking to hire a Support Engineer to join their growing IT team.
This role is ideal for someone who enjoys hands-on technical problem solving and working closely with business users to support and improve critical systems within a Microsoft environment.
In this role, you will be responsible for:
- Supporting and maintaining systems within a Microsoft-based environment
- Using SQL and SQL-based workflows to troubleshoot, diagnose, and resolve technical issues
- Investigating and resolving incidents across applications, systems, and user environments
- Working closely with business teams to support and improve operational workflows
- Diagnosing root causes and ensuring effective long-term fixes, not just quick resolutions
- Supporting business-critical applications and ensuring system stability and performance
Key experience required:
- Strong SQL experience, including working with or supporting SQL-based workflows
- Solid background in technical troubleshooting and issue resolution
- Experience working within a Microsoft environment (e.g. Windows Server, Microsoft 365, etc.)
- Ability to diagnose, investigate, and resolve technical issues across multiple systems
- Experience supporting or working with business workflows/processes is highly desirable
This is a great opportunity for someone looking to take ownership of technical issues within a professional legal environment, working on meaningful systems that directly support business operations.
Support Engineer (Remote Working) in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote Working) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give us insider info on what they're really looking for in a Support Engineer.
✨Tip Number 2
Show off your SQL skills! Prepare to discuss specific examples of how you've used SQL to troubleshoot and resolve issues. We want to hear about those times you saved the day with your technical prowess!
✨Tip Number 3
Practice makes perfect! Get ready for potential technical assessments by brushing up on your troubleshooting techniques. We recommend simulating real-world scenarios to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Support Engineer (Remote Working) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL experience and technical troubleshooting skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer role and how your skills can help us improve our systems. Keep it concise but impactful!
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think critically and provide long-term solutions, not just quick fixes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with SQL-based workflows and how you've used them to troubleshoot issues in the past. Practising some common SQL queries can also help you feel more confident.
✨Understand the Microsoft Environment
Since the role is within a Microsoft environment, it’s crucial to familiarise yourself with Windows Server and Microsoft 365. Think about how you've interacted with these systems in previous roles and be ready to share specific examples of how you’ve supported or improved operational workflows.
✨Prepare for Technical Problem Solving
Expect to face some technical scenarios during the interview. Prepare by thinking through past incidents you've resolved, focusing on your diagnostic process and the long-term fixes you implemented. This will showcase your hands-on problem-solving skills.
✨Show Your Collaborative Side
This role involves working closely with business users, so be ready to discuss how you've collaborated with teams in the past. Highlight any experiences where you’ve improved workflows or supported critical applications, as this will demonstrate your ability to work effectively in a team setting.