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- Tasks: Support and maintain Microsoft systems while solving technical issues with SQL.
- Company: Leading legal organisation with a focus on IT innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Join a dynamic team and make a real impact in a professional setting.
- Why this job: Take ownership of tech challenges in a meaningful role that supports business operations.
- Qualifications: Strong SQL skills and experience in troubleshooting within a Microsoft environment.
The predicted salary is between 45000 - 50000 £ per year.
We’re working with a leading legal organisation who are looking to hire a Support Engineer to join their growing IT team.
This role is ideal for someone who enjoys hands-on technical problem solving and working closely with business users to support and improve critical systems within a Microsoft environment.
In this role, you will be responsible for:
- Supporting and maintaining systems within a Microsoft-based environment
- Using SQL and SQL-based workflows to troubleshoot, diagnose, and resolve technical issues
- Investigating and resolving incidents across applications, systems, and user environments
- Working closely with business teams to support and improve operational workflows
- Diagnosing root causes and ensuring effective long-term fixes, not just quick resolutions
- Supporting business-critical applications and ensuring system stability and performance
Key experience required:
- Strong SQL experience, including working with or supporting SQL-based workflows
- Solid background in technical troubleshooting and issue resolution
- Experience working within a Microsoft environment (e.g. Windows Server, Microsoft 365, etc.)
- Ability to diagnose, investigate, and resolve technical issues across multiple systems
- Experience supporting or working with business workflows/processes is highly desirable
This is a great opportunity for someone looking to take ownership of technical issues within a professional legal environment, working on meaningful systems that directly support business operations.
Support Engineer (Remote) in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in legal tech or support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your SQL troubleshooting prowess, don’t hesitate to share them during interviews. Real-life scenarios can make you stand out from the crowd.
✨Tip Number 3
Prepare for technical questions! Brush up on your SQL knowledge and be ready to tackle some problem-solving scenarios. Employers love seeing how you think on your feet, especially in a Microsoft environment.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate Support Engineers. By applying directly, you’ll get noticed quicker and show us you’re serious about joining our team.
We think you need these skills to ace Support Engineer (Remote) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL experience and technical troubleshooting skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer role and how your skills can help us improve our systems. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think critically and provide long-term solutions, not just quick fixes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with SQL-based workflows and how you've used them to troubleshoot issues in the past. Practising some common SQL queries can also help you feel more confident.
✨Understand the Microsoft Environment
Since the role is within a Microsoft environment, it’s crucial to familiarise yourself with Windows Server and Microsoft 365. Think about how you've interacted with these systems in previous roles and be ready to share specific examples of how you’ve supported or improved operational workflows.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific technical problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight how you diagnosed root causes and implemented long-term fixes rather than just quick solutions.
✨Engage with Business Users
This role involves working closely with business teams, so be ready to talk about your experience in this area. Share examples of how you've collaborated with users to understand their needs and improve system performance. Showing that you can bridge the gap between technical and non-technical teams will set you apart.