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- Tasks: Support and maintain Microsoft systems while solving technical issues with SQL.
- Company: Leading legal organisation with a focus on IT innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Ideal for those who enjoy hands-on problem-solving and teamwork.
- Why this job: Make a real impact by improving critical systems in a dynamic legal environment.
- Qualifications: Strong SQL skills and experience in troubleshooting within Microsoft environments.
The predicted salary is between 45000 - 50000 £ per year.
We’re working with a leading legal organisation who are looking to hire a Support Engineer to join their growing IT team. This role is ideal for someone who enjoys hands-on technical problem solving and working closely with business users to support and improve critical systems within a Microsoft environment.
In this role, you will be responsible for:
- Supporting and maintaining systems within a Microsoft-based environment
- Using SQL and SQL-based workflows to troubleshoot, diagnose, and resolve technical issues
- Investigating and resolving incidents across applications, systems, and user environments
- Working closely with business teams to support and improve operational workflows
- Diagnosing root causes and ensuring effective long-term fixes, not just quick resolutions
- Supporting business-critical applications and ensuring system stability and performance
Key experience required:
- Strong SQL experience, including working with or supporting SQL-based workflows
- Solid background in technical troubleshooting and issue resolution
- Experience working within a Microsoft environment (e.g. Windows Server, Microsoft 365, etc.)
- Ability to diagnose, investigate, and resolve technical issues across multiple systems
- Experience supporting or working with business workflows/processes is highly desirable
This is a great opportunity for someone looking to take ownership of technical issues within a professional legal environment, working on meaningful systems that directly support business operations.
Support Engineer in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your SQL projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to SQL and Microsoft environments. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL experience and technical troubleshooting skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer role and how your skills can help us improve our systems. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think critically and provide long-term solutions, not just quick fixes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with SQL-based workflows and how you've used them to troubleshoot issues in the past. Having specific examples ready will show that you can handle the technical demands of the role.
✨Understand the Microsoft Environment
Since the role is within a Microsoft environment, it’s crucial to familiarise yourself with Windows Server and Microsoft 365. Be ready to talk about your experience with these systems and how you've supported or improved operational workflows in previous roles.
✨Showcase Your Problem-Solving Skills
This position requires hands-on technical problem-solving, so think of instances where you've diagnosed root causes and implemented long-term fixes. Prepare to share these stories during the interview to demonstrate your analytical thinking and troubleshooting abilities.
✨Communicate Effectively with Business Users
Since you'll be working closely with business teams, practice explaining technical concepts in simple terms. Highlight any experience you have in supporting business workflows and how you’ve collaborated with non-technical users to improve system performance.