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- Tasks: Support and enhance a high-volume case management system while resolving complex issues.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and grow in a supportive environment.
- Why this job: Make a real difference by improving systems that impact daily operations.
- Qualifications: Experience with case management systems and strong SQL skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Develop, evolve and support a high-volume, automated case management system used daily across operational services.
Work across live system support and delivery of planned system changes and improvements.
Investigate and resolve complex issues within live production environments.
Support workflow based case processing and rule-driven system behaviour.
Identify recurring issues and implement preventative system improvements.
Use SQL to understand system behaviour and implement controlled fixes.
Produce clear, maintainable documentation that supports the wider development lifecycle and operational processes.
Prepare accurate high-level and detailed estimates to support planning and delivery activities.
Manage and progress multiple development tasks concurrently while maintaining quality and momentum.
Build strong knowledge of the systems and applications you support, enabling effective troubleshooting and enhancement across internal and external platforms.
Collaborate within a cross-functional team to contribute to technical decisions and help shape solution design.
Adapt effectively to evolving business needs and changing processes, maintaining a proactive and solution-focused approach.
Experience and Skills:
- Experience working with practice, case management, or workflow driven business systems.
- Understanding of workflow driven case progression and rules based behaviour.
- Experience supporting systems that manage cases, documents, and related operational data.
- Strong understanding of Microsoft SQL Server.
- Ability to write clean, efficient, readable and well documented code.
- Proven experience creating and implementing effective testing approaches.
- Experience of using code repositories.
- Skilled in optimising complex SQL statements for performance.
- Familiar with profiling tools.
- Previous experience of helping to deliver work items accurately and on time.
Software Support Engineer in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies that highlight your experience with SQL and case management systems. This will help you stand out during interviews and showcase your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your SQL skills and understanding workflow-driven systems. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Software Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support Engineer role. Highlight your experience with case management systems and SQL, as these are key for us. Use specific examples that showcase your skills in troubleshooting and system improvements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your background fits our needs. Don’t forget to mention your experience with workflow-driven systems and your proactive approach to problem-solving.
Showcase Your Technical Skills: We want to see your technical prowess! Include any relevant projects or experiences where you've used SQL or worked on case management systems. If you’ve optimised SQL statements or implemented testing approaches, make sure to highlight those achievements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Since the role requires a strong understanding of Microsoft SQL Server, make sure you brush up on your SQL skills. Be prepared to discuss how you've used SQL in past projects, and maybe even solve a few SQL problems during the interview.
✨Showcase Your Problem-Solving Skills
The job involves investigating and resolving complex issues, so come armed with examples of challenges you've faced in previous roles. Highlight your thought process and the steps you took to find solutions, especially in live production environments.
✨Demonstrate Your Documentation Skills
Clear documentation is key in this role. Bring samples of your previous documentation or be ready to explain how you ensure your code and processes are well-documented. This shows you value maintainability and clarity in your work.
✨Emphasise Team Collaboration
This position requires working within a cross-functional team, so be ready to discuss your experience collaborating with others. Share specific examples of how you contributed to technical decisions and helped shape solutions in a team setting.