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- Tasks: Provide Level 2 technical support for networking and cloud services.
- Company: A growing organisation with a focus on innovative IT solutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a fast-paced tech landscape.
- Why this job: Join a dynamic team and tackle complex IT challenges in a supportive environment.
- Qualifications: Strong troubleshooting skills and experience with networking and virtualisation.
The predicted salary is between 30000 - 40000 £ per year.
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose Spanning Tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments (VM lifecycle management).
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understanding of cloud resource fundamentals.
- Support SAN storage environments and understand storage architecture basics.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Required Skills & Experience
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting:
- VLAN configuration and management.
- Static routing on switches and firewalls.
- ACL creation and modification.
- Inbound and outbound firewall policies.
- Spanning Tree troubleshooting.
- Firewall experience.
- Check Point.
- Cisco Meraki.
- Juniper.
- HPE / Aruba.
- Cisco Meraki.
- HPE Aruba.
- Cisco Meraki.
- Cisco.
- Hyper-V.
- VM lifecycle management (create/delete/snapshots/maintenance).
- Virtual switch management.
- VMware.
Remote IT Engineer/Helpdesk Engineer in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Engineer/Helpdesk Engineer in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Level 2 Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with practical experience. Set up a home lab to practice troubleshooting VLANs, routing, and switching. The more you can demonstrate your skills, the better your chances of impressing potential employers.
✨Tip Number 3
When you land that interview, be ready to showcase your problem-solving skills. Prepare examples of complex issues you've tackled in networking or cloud environments. We want to see how you think on your feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote IT Engineer/Helpdesk Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with networking, infrastructure, and cloud services. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Level 2 Support Engineer role. Share specific examples of how you've tackled complex issues in the past – we love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with VLANs, routing, and firewall policies. We’re looking for someone who can hit the ground running, so let us know what tools and technologies you’re familiar with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your networking and infrastructure knowledge. Be ready to discuss VLANs, routing, and switching in detail. If you can, prepare some real-world examples of how you've tackled complex issues in these areas.
✨Showcase Your Troubleshooting Skills
During the interview, be prepared to walk through your troubleshooting process. Use the STAR method (Situation, Task, Action, Result) to explain how you diagnosed and resolved technical incidents. This will demonstrate your analytical problem-solving skills.
✨Familiarise Yourself with ITSM Tools
Since the role involves working within an ITSM ticketing system, it’s a good idea to familiarise yourself with common tools like ServiceNow or Jira. Mention any experience you have with managing incidents and prioritising tasks, as this will show you're ready to hit the ground running.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and their approach to cloud services. This shows your genuine interest in the position and helps you assess if it's the right fit for you.