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- Tasks: Lead site operations, ensuring top-notch service delivery and compliance with ISO standards.
- Company: A large digital services business with a focus on operational excellence.
- Benefits: Competitive salary up to £65,000 and a stable, high-responsibility role.
- Why this job: Make a real impact by owning site performance in a structured environment.
- Qualifications: Experience in operations management and strong knowledge of ISO frameworks required.
- Other info: Opportunity for long-term stability and career growth in a dynamic setting.
The predicted salary is between 46800 - 78000 £ per year.
A large, operationally complex digital services business is hiring a Site Operations Manager to take full ownership of service delivery, compliance and operational performance at one of its core UK sites. This is a hands-on, onsite role suited to someone with strong operational leadership experience and a deep understanding of ISO-driven environments. You will be responsible for ensuring the site operates to the highest standards across quality, information security, health and safety, and business continuity.
What you will be doing:
- Owning end to end service delivery for the site, covering operations, facilities, people and compliance
- Ensuring strict adherence to ISO standards including ISO 9001, ISO 27001, ISO 45001 and related frameworks
- Leading internal and external audits, managing non-conformances and driving corrective actions
- Maintaining compliance across quality management, information security, health and safety and business continuity
- Managing and developing operational teams, setting clear objectives and performance expectations
- Overseeing site level reporting including KPIs, SLAs, budgets and forecasts
- Ensuring operational processes align with documented procedures and accreditation requirements
- Acting as the key point of contact between senior leadership, compliance teams and site operations
- Driving continuous improvement across processes, efficiency and service quality
What you will need:
- Proven experience in a site based operations or service delivery management role
- Strong working knowledge of ISO frameworks, particularly ISO 9001 and ISO 27001
- Experience leading audits and managing compliance in regulated environments
- Confident managing operational teams and performance at scale
- Strong understanding of health and safety, information security and quality management systems
- Data driven mindset with experience reporting against operational KPIs
- Calm, structured approach with the ability to manage complex operational demands
What’s on offer:
- Salary up to £65,000
- Fully onsite role
- High responsibility position with clear ownership of site performance
- Opportunity to operate in a highly structured, compliance-led environment
- A role with long term stability and operational influence
If you are an experienced operations leader who understands the importance of ISO compliance and enjoys owning site performance end to end, this role offers a clear and impactful next step.
Operations Manager in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their ISO standards and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your operational leadership experience and how you’ve driven compliance and performance in past roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Site Operations Manager. Highlight your experience with ISO standards and operational leadership, as these are key for us. Use specific examples that showcase your skills in managing compliance and service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your hands-on experience and how you’ve driven continuous improvement in previous positions. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics and data to demonstrate how you’ve improved operational performance or compliance in past roles. This will help us see the impact you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Digital Waffle
✨Know Your ISO Standards
Make sure you brush up on your knowledge of ISO 9001, ISO 27001, and ISO 45001. Be ready to discuss how you've applied these standards in your previous roles, as this will show your understanding of compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing operational teams. Think about specific situations where you set clear objectives and drove performance improvements. This will demonstrate your capability to lead effectively in a complex environment.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to site operations. Be prepared to discuss how you've used data to drive decisions and improve service delivery. This will show that you have a structured approach to managing operations.
✨Prepare for Compliance Questions
Expect questions around audits and compliance management. Have examples ready of how you've handled non-conformances and driven corrective actions in the past. This will illustrate your proactive approach to maintaining high standards.
