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- Tasks: Champion client success by building strong relationships and managing service delivery.
- Company: Join a leading cybersecurity firm dedicated to protecting digital assets.
- Benefits: Enjoy 28 days leave, ongoing training, private medical cover, and a home working allowance.
- Why this job: Make a real impact in client relationships while working remotely in a dynamic field.
- Qualifications: 2+ years in a client-focused role with strong communication skills.
- Other info: Collaborative culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are a specialist provider of cybersecurity services, committed to protecting digital assets and maintaining the integrity of client and customer data. Our team uses innovative strategies and advanced technologies to address evolving cyber threats and deliver exceptional service.
As a Client Success Manager, you will be the champion of client excellence, working closely with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues promptly.
Key Responsibilities- Client Relationship Management: Build and maintain strong, trust-based client relationships, acting as their advocate within the organisation.
- Client Feedback & Improvement: Conduct regular feedback sessions, including NPS/CSAT surveys, to capture insights and drive service improvements.
- Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction.
- Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations.
- Growth Opportunity Identification: Collaborate with clients and internal teams to identify growth opportunities, ensuring follow-up with relevant stakeholders.
- Contract Renewals: Coordinate timely renewal discussions with account management teams to maintain ongoing client relationships.
- 28 days annual leave plus bank holidays
- Fully funded ongoing training and certifications
- Regular team social events
- Life cover and sickness cover
- Private medical cover
- Home working allowance
- 5% employer pension contribution
- Minimum 24 months in a client-focused role, building lasting, trusted partnerships.
- Experience conducting quarterly business reviews and managing client feedback processes.
- Proven understanding of IT services and solutions.
- Strong, clear communication and presentation skills.
- Familiarity with security fundamentals and business requirements.
- Proficiency with CRM systems and reporting tools to track client interactions and performance metrics.
- Excellent time management and organisational skills.
- Understanding of project management delivery styles.
- Service-oriented, with a passion for delivering excellent customer experiences.
- Consistently strives to exceed expectations.
- Acts with integrity to build enduring partnerships.
- Resilient, determined, and solution-focused.
- Collaborative and supportive, ensuring no one is left behind.
- Experience as an account manager or similar role in IT or cybersecurity managed services.
- At least 12 months of experience delivering IT managed services or long-term client engagements.
- Awareness of cybersecurity industry trends and managed services.
- Confident in leading client meetings and presentations.
Client Success Manager in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Client Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their approach to client success and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Use specific examples of how you've built trust with clients and resolved issues, as this is key for a Client Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to client excellence.
We think you need these skills to ace Client Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in client relationship management and any relevant IT services knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about building trust and maintaining relationships, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed client interactions.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've resolved client issues or improved service delivery. This will show us that you're proactive and solution-focused, just like we are at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Digital Waffle
✨Know Your Client Success Metrics
Before the interview, brush up on key performance indicators relevant to client success management. Be ready to discuss how you've used metrics like NPS or CSAT in previous roles to drive improvements and enhance client relationships.
✨Showcase Your Communication Skills
As a Client Success Manager, clear communication is crucial. Prepare examples of how you've effectively communicated with clients and internal teams. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to build trust and rapport.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you successfully resolved client issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company’s Cybersecurity Focus
Familiarise yourself with the company's services and recent developments in the cybersecurity field. Being knowledgeable about their offerings will not only impress the interviewers but also help you articulate how you can contribute to their mission of protecting digital assets.
