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For Companies At a Glance
- Tasks: Support live systems and deliver exciting improvements while solving complex issues.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic role with plenty of chances to learn and advance your career.
- Why this job: Make a real difference by enhancing systems that impact users daily.
- Qualifications: Experience with SQL and a knack for problem-solving in tech environments.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Work across live system support and delivery of planned system changes and improvements.
- Investigate and resolve complex issues within live production environments.
- Support workflow based case processing and rule-driven system behaviour.
- Identify recurring issues and implement preventative system improvements.
- Use SQL to understand system behaviour and implement controlled fixes.
- Produce clear, maintainable documentation that supports the wider development lifecycle and operational processes.
- Prepare accurate high-level and detailed estimates to support planning and delivery activities.
- Manage and progress multiple development tasks concurrently while maintaining quality and momentum.
- Build strong knowledge of the systems and applications you support, enabling effective troubleshooting and enhancement across internal and external platforms.
Experience and Skills
- Experience working with practice, case management, or workflow driven business systems.
- Understanding of workflow driven case progression and rules based behaviour.
- Experience supporting systems that manage cases, documents, and related operational data.
- Strong understanding of Microsoft SQL Server.
- Advanced T-SQL skills.
- Ability to write clean, efficient, readable and well documented code.
- Proven experience creating and implementing effective testing approaches.
- Experience of using code repositories.
- Skilled in optimising complex SQL statements for performance.
- Familiar with profiling tools.
- Sense of ownership and pride in your performance and its impact on company’s success.
- Previous experience of helping to deliver work items accurately and on time.
- Critical thinker and strong problem-solving skills.
- A proven team player, who is able to support others and who can adapt to changing and conflicting priorities.
If you are interested in this position, please apply with your CV today.
Application Support Engineer in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work as Application Support Engineers. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your SQL expertise and problem-solving abilities. Real-life examples of how you've tackled complex issues will make you stand out.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your passion for supporting systems and enhancing workflows.
We think you need these skills to ace Application Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with SQL, case management systems, and any relevant projects that showcase your problem-solving abilities.
Showcase Your Documentation Skills: Since producing clear documentation is key for this role, include examples of how you've created maintainable documentation in the past. This will show us you understand its importance in the development lifecycle.
Demonstrate Your Problem-Solving Skills: In your application, share specific examples of complex issues you've resolved in live production environments. We want to see your critical thinking in action and how you’ve made a positive impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Since the role requires strong SQL skills, make sure you brush up on your Microsoft SQL Server and T-SQL knowledge. Be prepared to discuss how you've used SQL to troubleshoot issues or optimise performance in past roles.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of complex issues you've resolved in live production environments. Highlight your critical thinking and how you approached these challenges, as this will demonstrate your ability to handle the responsibilities of the role.
✨Document Your Successes
Prepare to talk about how you've produced clear and maintainable documentation in previous positions. This is crucial for supporting the development lifecycle, so having examples of your documentation can really set you apart.
✨Demonstrate Team Spirit
As a proven team player, be ready to discuss how you've supported colleagues and adapted to changing priorities. Share instances where you've collaborated effectively to deliver work items accurately and on time, showcasing your sense of ownership and pride in your performance.