At a Glance
- Tasks: Provide Level 2 support for networking and cloud services, troubleshooting complex issues.
- Company: A growing organisation with a focus on technical support and innovation.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Great career progression and a chance to work with cutting-edge technologies.
- Why this job: Join a proactive team and tackle exciting challenges in IT support.
- Qualifications: Strong troubleshooting skills and experience with networking and virtualisation.
The predicted salary is between 30000 - 37000 £ per year.
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose Spanning Tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments (VM lifecycle management).
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understanding of cloud resource fundamentals.
- Support SAN storage environments and understand storage architecture basics.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Required Skills & Experience
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting:
- VLAN configuration and management.
- Static routing on switches and firewalls.
- ACL creation and modification.
- Inbound and outbound firewall policies.
- Spanning Tree troubleshooting.
- Firewall Experience.
- Experience supporting at least one of the following vendors:
- Check Point.
- Cisco Meraki.
- Juniper.
- Switching Experience.
- Experience supporting:
- HPE / Aruba.
- Cisco Meraki.
- Wireless Networking Experience supporting wireless environments including:
- HPE Aruba.
- Cisco Meraki.
- Cisco.
- Virtualisation Experience supporting virtual environments including:
- Hyper-V.
- VM lifecycle management (create/delete/snapshots/maintenance).
- Virtual switch management.
- VMware.
2nd Line Support Engineer in Birmingham employer: Digital Waffle
Join a dynamic and growing organisation in Birmingham that values innovation and employee development. As a 2nd Line Support Engineer, you will be part of a collaborative work culture that encourages continuous learning and offers opportunities for career advancement in the ever-evolving field of IT. Enjoy competitive salaries, comprehensive benefits, and the chance to work with cutting-edge technologies in a supportive environment that prioritises your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and show genuine interest. This can help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios related to VLANs, routing, and cloud services. The more confident you are, the better you'll perform!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace 2nd Line Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with networking and infrastructure support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Engineer role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Technical Skills:When filling out your application, make sure to mention your experience with VLANs, routing, and cloud services. We love seeing candidates who can demonstrate their technical know-how, especially with tools like Microsoft 365 and Azure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Digital Waffle
✨Know Your Networking Basics
Make sure you brush up on your networking fundamentals, especially VLANs, routing, and switching. Be ready to discuss how you've configured and maintained these in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical approach and the tools you used to diagnose problems.
✨Familiarise Yourself with ITSM Tools
Since you'll be working within an ITSM ticketing system, it’s a good idea to familiarise yourself with common tools like ServiceNow or JIRA. Be ready to discuss how you prioritise incidents and manage escalations effectively.
✨Understand Cloud and Virtualisation Concepts
Given the role's focus on cloud services and virtualisation, make sure you can talk about your experience with Azure and VM lifecycle management. Highlight any specific projects where you’ve managed virtual environments or supported Microsoft 365 services.
