At a Glance
- Tasks: Provide Level 2 support for networking and cloud services, troubleshooting complex issues.
- Company: A growing organisation in Birmingham with a focus on technical support.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technologies and enhance your IT skills.
- Why this job: Join a proactive team and tackle exciting challenges in networking and infrastructure.
- Qualifications: Strong troubleshooting skills and experience with VLANs, routing, and firewalls.
The predicted salary is between 30000 - 37000 £ per year.
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Responsibilities
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose Spanning Tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments (VM lifecycle management).
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understanding of cloud resource fundamentals.
- Support SAN storage environments and understand storage architecture basics.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Qualifications & Experience
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting:
- VLAN configuration and management
- Static routing on switches and firewalls
- ACL creation and modification
- Inbound and outbound firewall policies
- Spanning Tree troubleshooting
- Firewall Experience
- Experience supporting at least one of the following vendors: Check Point, Cisco Meraki, Juniper
- Switching Experience
- Experience supporting: HPE / Aruba, Cisco Meraki
- Wireless Networking Experience supporting wireless environments including: HPE Aruba, Cisco Meraki
- Virtualisation Experience supporting virtual environments including:
- Hyper-V
- VM lifecycle management (create/delete/snapshots/maintenance)
- Virtual switch management
- VMware
- VM lifecycle management
- Virtual switch management
2nd Line Networking Role in Birmingham employer: Digital Waffle
Join a dynamic and growing organisation in Birmingham that values innovation and employee development. As a Level 2 Support Engineer, you'll benefit from a collaborative work culture that encourages continuous learning and offers opportunities for career advancement in the ever-evolving field of IT. With competitive salaries and a focus on work-life balance, this role provides a rewarding environment for proactive IT professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Networking Role in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect Level 2 Support Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your troubleshooting successes and projects. This is a great way to demonstrate your expertise in networking and infrastructure beyond just your CV.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message to someone in the team can make a big difference. Let them know you’re keen on joining their technical support crew!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace 2nd Line Networking Role in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with networking and infrastructure. We want to see your troubleshooting skills in action, so include specific examples of how you've tackled complex issues in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this Level 2 Support Engineer role. We love seeing enthusiasm for networking and cloud environments, so let that passion come through.
Showcase Relevant Skills:Be sure to mention your experience with VLANs, routing, and firewall policies. We’re looking for someone who can hit the ground running, so highlight any relevant certifications or training you have in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Digital Waffle
✨Know Your Networking Basics
Make sure you brush up on your networking fundamentals, especially VLANs, routing, and switching. Be ready to discuss how you've tackled complex issues in these areas before, as this will show your practical experience.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved networking problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving prowess.
✨Familiarise Yourself with Relevant Tools
Get comfortable with the ITSM ticketing systems and any tools mentioned in the job description. If you have experience with specific vendors like Check Point or Cisco Meraki, be ready to discuss that in detail.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's infrastructure and support processes. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
