Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support, solving hardware and software issues.
- Company: Dynamic tech support company based in Birmingham.
- Benefits: Competitive salary and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your tech skills while making a difference.
- Qualifications: Experience in 2nd line IT support and strong problem-solving abilities.
- Other info: Exciting work environment with room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A tech support company in Birmingham is seeking a 2nd Line IT Support Engineer to join their dynamic team. You will deliver exceptional technical support, resolving hardware and software issues while managing Active Directory and Office 365 environments.
The ideal candidate will possess strong problem-solving skills and proven experience in 2nd line IT support. A competitive salary and professional development opportunities are offered in this role.
2nd Line IT Support Engineer — Windows & 365 Expert in Birmingham employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer — Windows & 365 Expert in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Office 365, and Active Directory. We want you to shine when they ask about your problem-solving strategies!
✨Tip Number 3
Showcase your soft skills! Being a 2nd Line IT Support Engineer isn’t just about tech knowledge; it’s also about communication. Practice explaining complex issues in simple terms, as this will impress your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our dynamic team.
We think you need these skills to ace 2nd Line IT Support Engineer — Windows & 365 Expert in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your 2nd line IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about tech support and how you can contribute to our dynamic team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Office 365. Be prepared to discuss specific issues you've resolved in the past, as well as any troubleshooting steps you took. This will show that you have hands-on experience and can handle real-world problems.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios or technical questions. Think aloud as you work through your thought process. This not only demonstrates your problem-solving skills but also gives the interviewer insight into how you approach challenges.
✨Familiarise Yourself with Active Directory
Since managing Active Directory is a key part of the role, make sure you understand its functionalities. Be prepared to discuss user management, group policies, and any relevant experiences you have. This will highlight your readiness for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, ongoing projects, or professional development opportunities. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
