At a Glance
- Tasks: Provide tech support, manage projects, and solve problems for diverse clients.
- Company: Join a close-knit team in Bangor with a passion for technology.
- Benefits: Competitive salary, overtime opportunities, pension, and private health insurance.
- Other info: Enjoy a supportive team environment and stress-free commute from Belfast.
- Why this job: Make a real impact on local businesses while growing your tech skills.
- Qualifications: Experience with Microsoft Stack and networking; friendly problem-solving attitude.
The predicted salary is between 33000 - 38000 € per year.
Location: Bangor, Co. Down
Salary: £33,000 - £38,000 per year (depending on experience) + Overtime Opportunities
The Role
We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you're passionate about technology, love solving problems, and want to make a real impact, this is the role for you.
Benefits:
- Competitive salary & benefits: £33,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.
- Stress-free commute: Easily commutable from Belfast with free on-site parking.
- Make a difference: Directly impact local businesses.
- Variety & growth: Work with a diverse range of clients and technologies.
- Supportive team: Join a friendly, collaborative environment where contributions are valued.
Your Role & Impact:
You'll be a key player in the team, providing both remote and on-site support. You will have the autonomy to manage your own projects and build direct relationships with clients. Your day-to-day will involve:
- Being the first point of contact for clients, providing friendly and effective technical solutions.
- Managing and resolving support tickets from start to finish in a PSA system.
- Handling IT projects, from system migrations to new hardware rollouts.
- Proactively monitoring client systems to prevent issues.
- Visiting client sites to provide on-the-ground support (mileage reimbursed).
- Staying up-to-date with new technologies and helping clients navigate IT changes.
Essential Skills:
- Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).
- Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.
- Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.
Desirable skills but not essential:
- Experience with ticketing systems like Autotask PSA.
- Familiarity with monitoring tools like Datto RMM.
- Knowledge of Intune, PowerShell, or cloud-managed endpoint security.
- Experience with common business software, such as Sage products.
IT Support Technician in Belfast employer: Digital Waffle
Join a dynamic and supportive team as an IT Support Engineer in Bangor, where your passion for technology will directly benefit local businesses. Enjoy a competitive salary, opportunities for overtime, and a stress-free commute with free on-site parking. With a focus on employee growth and a collaborative work culture, this role offers the chance to manage your own projects and make a meaningful impact in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and passion for technology beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or client interactions. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the IT support landscape.
We think you need these skills to ace IT Support Technician in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft Stack and any relevant projects you've managed. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain why you're excited about joining our team in Bangor. Let us know how you can contribute to our supportive environment.
Showcase Your Technical Skills:Be specific about your technical abilities, especially with Microsoft 365 and networking. If you've worked with ticketing systems or monitoring tools, mention those too! We love seeing candidates who are proactive and up-to-date with tech trends.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Stack and networking basics. Be ready to discuss your experience with Windows, Office, and server management, as well as any relevant projects you've worked on. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to think on your feet and provide effective solutions, which is crucial for an IT Support Technician.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its clients. Understanding their business model and the technologies they use will help you tailor your answers during the interview. Plus, it shows that you're genuinely interested in the role and the impact you could have.
✨Practice Your Communication Skills
As you'll be the first point of contact for clients, it's essential to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will help you connect with clients who may not be as tech-savvy. Good communication can set you apart from other candidates.
