Overview Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist Salary: £30,000- £37,000 Location: Birmingham A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure. Responsibilities * Provide Level 2 technical support across networking, infrastructure, and cloud services. * Troubleshoot complex networking issues, including VLANs, routing, and switching. * Configure and maintain VLANs, ACLs, and firewall policies. * Diagnose Spanning Tree issues and network performance problems. * Support and maintain firewall, switching, and wireless infrastructure. * Perform firmware and software upgrades on networking equipment. * Manage and maintain virtualisation environments (VM lifecycle management). * Support Microsoft 365 services, including Exchange, Teams, and SharePoint. * Assist with Azure infrastructure and understanding of cloud resource fundamentals. * Support SAN storage environments and understand storage architecture basics. * Perform remote troubleshooting of technical incidents and service requests. * Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation. * Maintain and update technical documentation and knowledge base articles. * Assist with backup technologies and data protection processes. Qualifications & Experience * Strong troubleshooting and analytical problem-solving skills. * Experience supporting: o VLAN configuration and management o Static routing on switches and firewalls o ACL creation and modification o Inbound and outbound firewall policies o Spanning Tree troubleshooting o Firewall Experience o Experience supporting at least one of the following vendors: Check Point, Cisco Meraki, Juniper * Switching Experience o Experience supporting: HPE / Aruba, Cisco Meraki * Wireless Networking Experience supporting wireless environments including: HPE Aruba, Cisco Meraki * Virtualisation Experience supporting virtual environments including: o Hyper-V o VM lifecycle management (create/delete/snapshots/maintenance) o Virtual switch management o VMware o VM lifecycle management o Virtual switch management #J-18808-Ljbffr
