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- Tasks: Provide 2nd line IT support and troubleshoot Windows 10/11 issues.
- Company: Join Digital Waffle, a dynamic tech company in London.
- Benefits: Competitive pay for a 3-month contract with potential for growth.
- Other info: Fast-paced environment with opportunities for service improvement.
- Why this job: Enhance your IT skills while making a real difference in user support.
- Qualifications: Experience with Active Directory, Azure, and Microsoft Intune required.
The predicted salary is between 35000 - 45000 £ per year.
Digital Waffle is seeking an experienced IT Support Engineer for a 3-month contract in London. The role involves providing 2nd line technical support, troubleshooting Windows 10/11 issues, and managing Microsoft 365 applications.
The ideal candidate should have a strong background in Active Directory, Azure services, and Microsoft Intune. You will handle escalated incidents, support user onboarding/offboarding, and contribute to service improvement initiatives. A hands-on approach and experience in a ticket-based environment are critical.
2nd Line IT Support Engineer: Windows, Azure & Intune employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer: Windows, Azure & Intune
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Windows, Azure, and Intune. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. Think about how you’d handle escalated incidents or user onboarding/offboarding. We want you to show off that hands-on experience!
✨Tip Number 3
Don’t forget to showcase your service improvement ideas! Employers love candidates who can think outside the box and contribute to better processes. Bring some examples to the table during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace 2nd Line IT Support Engineer: Windows, Azure & Intune
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your background in Active Directory and Microsoft 365 makes you the perfect fit for this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing a hands-on approach, especially in a ticket-based environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Azure services, and Microsoft Intune. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled escalated incidents in the past. Think about a time when you turned a challenging situation into a success story. This will demonstrate your hands-on approach and ability to thrive in a ticket-based environment.
✨Understand User Onboarding/Offboarding
Since you'll be supporting user onboarding and offboarding, be ready to discuss your experience with these processes. Highlight any improvements you've made in previous roles and how they benefited the team or organisation. This shows you’re proactive and focused on service improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges they face, or upcoming projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.