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For Companies At a Glance
- Tasks: Provide first-line technical support and assist users with IT queries.
- Company: Join a supportive in-house IT team in Guildford focused on professional growth.
- Benefits: Enjoy perks like a bonus scheme, private medical insurance, and volunteer days.
- Why this job: Kickstart your IT career in a dynamic environment with opportunities for skills development.
- Qualifications: 1 year of IT support experience or 2 years in an office with an IT qualification.
- Other info: Office-based role with annual salary reviews and social events.
The predicted salary is between 22700 - 28000 £ per year.
Location: Guildford
Salary: £27,000 - £28,000
Job Type: Full-time (Office-based)
The Role
Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.
Benefits Include:
- Bonus scheme
- Salary sacrifice electric car scheme
- Company pension
- Private medical insurance
- Group life cover
- Annual salary reviews
- Flu jabs
- Volunteer days
- Social events and birthday leave
- Support for skills development
- Charity engagement and referral programme
Key Responsibilities:
- Provide first-line technical support for hardware, software, and access issues.
- Support bespoke internal applications and escalate complex issues appropriately.
- Assist users in navigating and making effective use of internal systems.
- Set up and relocate hardware including computers, monitors, and peripherals.
- Liaise with external IT service providers and software vendors.
- Maintain clear and up-to-date documentation on IT procedures and solutions.
About You:
- Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
- A proactive and adaptable mindset, with a willingness to learn.
- Able to work effectively under pressure and manage multiple tasks.
Interested in hearing more about this role? Apply directly or email your CV to conor@digitalwaffle.co
Locations
1st Line Support Analyst employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of how you've resolved similar problems in the past can really impress during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office applications, especially Outlook, Word, and Excel. You might be asked to demonstrate your proficiency, so being prepared can give you an edge.
✨Tip Number 3
Showcase your communication skills by preparing to explain technical concepts in simple terms. This is crucial for a First Line Support role where you'll be assisting users who may not be tech-savvy.
✨Tip Number 4
Research the company culture and values at StudySmarter. Understanding what we stand for can help you tailor your responses in interviews and show that you're a good fit for our team.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any roles where you've provided first-line support. Emphasise your communication skills and proficiency in Microsoft Office applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle technical support queries and your eagerness to learn and grow in the field.
Highlight Relevant Skills: In your application, clearly outline your technical skills, particularly those related to hardware and software support. Mention any experience with bespoke applications or vendor coordination, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Digital Waffle
✨Showcase Your IT Knowledge
Make sure to brush up on your foundational IT support knowledge. Be prepared to discuss your experience with hardware and software issues, as well as any specific applications you've worked with. This will demonstrate your readiness for the role.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential for this position, practice explaining technical concepts in simple terms. This will help you convey your ideas effectively during the interview.
✨Demonstrate Your Proactive Attitude
Be ready to share examples of how you've taken initiative in previous roles. Whether it's learning a new tool or helping a colleague, showing that you're proactive and adaptable will resonate well with the interviewers.
✨Prepare Questions About the Role
Think of insightful questions to ask about the team, the technologies used, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
