Senior RevOps Manager

This is a pivotal step‑up opportunity for an ambitious RevOps professional. If you have been part of a larger revenue operations team and are ready to take the lead, this is your chance to build a function from the ground up. You’ll bring structure to a CRM shaped by multiple owners, establish consistent processes, and lay the foundation for a reliable commercial engine. This is our first dedicated RevOps hire, so you won’t inherit a polished playbook—you’ll write it. You’ll own the CRM design, dashboards, and workflows that help us grow predictably, not just quickly. This foundational role gives you a seat at the table, influence across teams, and the freedom to shape how we operate as we scale.

Key Responsibilities

• Strategy and alignment: Collaborate with leadership to develop and implement a comprehensive RevOps strategy aligned with company goals. Align revenue‑related teams (sales, marketing, customer success, finance) to streamline processes, optimize resources, and improve customer lifecycle value. Establish and refine KPIs to drive performance, ensuring clear alignment on targets and metrics across departments.
• Process optimisation: Map how Sales, Retention, and Customer Success work today to identify friction and workarounds. Translate insights into robust system design: architecture, workflows, and governance models for HubSpot. Identify and remove bottlenecks to increase efficiency and accelerate revenue generation. Implement automations for the Retention cycle to reduce manual admin for the Growth team.
• Data and analytics: Oversee data strategy including integrity, accuracy, and accessibility, ensuring all teams work from a single source of truth. Architect the CRM data model to prepare for AI tool adoption. Implement and manage reporting and analytics tools to provide actionable insights into business performance, customer behavior, and market trends. Provide forecasting, sales performance analysis, and other data‑driven insights to help executives make informed decisions.
• Technology stack management: Own and optimise the revenue tech stack focused on HubSpot CRM (Sales, Marketing, Service) and other RevOps tools. Maximise current investment in HubSpot by utilising native reporting and tracking features. Drive adoption and user proficiency across teams to maximise ROI on tools and technology.
• Cross‑functional collaboration: Lead Weekly Revenue Leadership meetings to ensure commercial alignment. Implement and enforce Service Level Agreements (SLAs) between Marketing and Sales regarding lead hand‑off qualification criteria (MQL/SQL) and follow‑up times to eliminate silos. Collaborate with product teams to provide insights on customer needs, feedback, and opportunities for upselling/cross‑selling.
• Standards and change management: Act as the primary voice for CRM standards and process discipline with senior stakeholders. Present recommendations and trade‑offs to leadership; be comfortable saying no to requests that compromise data integrity. Own all CRM standards; changes to processes, data structures, and workflows go through you, with the authority to veto compromising requests.

Requirements

• Experience: 3‑5 years in revenue operations, sales operations, or a related field within a B2B SaaS environment using HubSpot (Sales, Marketing, and Service Hubs); has worked under a RevOps or Ops leader and is ready to own the function.
• Technical Proficiency: Strong knowledge of HubSpot CRM (Sales, Marketing, Service Workflows, Lifecycle Management, Revenue Reporting) and integration with Sales and Marketing automation tools and analytics tools (e.g., Looker, Tableau).
• Analytical Skills: Deep understanding of data analytics and KPIs with proven ability to translate data into actionable strategies.
• Process‑Oriented: Experience contributing to the design of revenue processes with an ability to refine and scale workflows.
• Collaborative Leadership: Strong interpersonal skills with the ability to foster alignment across teams; previous management experience is a plus but not required.
• Communication: Excellent communication and presentation skills with the ability to influence and drive alignment across all levels of the organisation.

Benefits

• Time Off: 25 days annual leave + 8 UK bank holidays; birthday day off; company‑wide Christmas shutdown; 1 paid Wellbeing Day each year.
• Wellbeing & Health: 24/7 virtual GP access via MyPocketGP; online health assessment; Paycare Health Cash Plan including optical/dental/therapist allowances plus personal accident cover. Employee Assistance Programme with confidential counselling (up to 6 face‑to‑face sessions). Free Calm app subscription for mindfulness and better sleep. Flu vaccination vouchers available annually. Regular funded social events, volunteering days & quarterly team social allowance.
• Flexible Working: Hybrid working model. Work from anywhere for up to 4 weeks per year.
• Learning & Development: Access to Sanctus coaching, Udemy online learning to support personal and professional growth; protected learning time during working hours.
• Financial Support: Workplace pension, Paycare Perks discounts on shopping, travel, dining & more; salary sacrifice schemes including tech cycle‑to‑work and childcare vouchers (subject to eligibility).
• Family‑Friendly Policies: Phased return‑to‑work programmes with full pay part‑time hours.

Digital Theatre is an equal opportunities employer. We welcome your application and believe in diversity of experience and opinion. Applications will be considered without regard to irrelevant education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate multiple approaches and points of view and believe passionately that employing a diverse workforce is central to our growth and success, so we are building a culture where difference is valued.