Senior Revenue Operations Manager

Digital Theatre+ is on a mission to transform the way students learn and teachers teach. As a leading education technology platform, we bring world‑class theatre, performances, and rich learning resources directly into classrooms and libraries around the world. We believe the arts should be accessible to everyone, not just the few, and we’re building a service that empowers millions of students to experience culture in a way they may never otherwise have the chance to. We’re a team driven by purpose. Our work creates new opportunities for learners globally, and everything we do is centred around understanding and meeting the needs of teachers and students. We listen deeply, value data, and constantly innovate to build something that genuinely improves lives.

At Digital Theatre+, you’ll join a highly collaborative, ambitious, and values‑led group of people who care about impact, continuous learning, and doing great work together. We move quickly, think creatively, and support each other to grow, both personally and professionally. As a growing organisation, every person we hire shapes our future.

This is a pivotal ‘step‑up’ opportunity for an ambitious RevOps professional. If you have been part of a larger revenue operations team and are ready to take the lead, this is your chance to build a function from the ground up. You will bring structure to a CRM shaped by multiple owners, establishing consistent processes and the foundation for a reliable commercial engine. This is our first dedicated RevOps hire. That means you won’t be inheriting a polished play‑book – you’ll be writing it. You will build the systems and processes that connect sales, marketing, customer success, and finance into a single, reliable commercial engine. You will own the CRM, design the dashboards, and create the workflows that help us grow predictably – not just quickly. This is a foundational role with real scope. You will have a seat at the table, influence across teams, and the freedom to shape how we operate as we scale.

Key responsibilities

• Strategy and alignment: Collaborate with leadership to develop and implement a comprehensive RevOps strategy that aligns with company goals. Align revenue‑related teams, including sales, marketing, customer success, and finance, to streamline processes, optimise resources, and improve customer lifecycle value. Establish and refine KPIs to drive performance, ensuring clear alignment on targets and metrics across departments.
• Process optimisation: Map how Sales, Retention, and Customer Success work today to identify friction and workarounds. Translate these process insights into robust system design: specifically designing the architecture, workflows, and governance models for HubSpot. Identify and remove bottlenecks to increase efficiency and accelerate revenue generation. Implement automations for the Retention cycle to reduce manual admin for the Growth team.
• Data and analytics: Oversee data strategy, including data integrity, accuracy, and accessibility, ensuring all teams are working from a “single source of truth.” Architect the CRM data model to ensure readiness for AI tool adoption. Implement and manage reporting and analytics tools to provide actionable insights into business performance, customer behaviour, and market trends. Provide forecasting, sales performance analysis, and other data‑driven insights to help executives make informed decisions. Own and optimise the revenue tech stack, focused on HubSpot CRM (Sales, Marketing, Service) and other RevOps tools. Maximise current investment in HubSpot by utilising native reporting and tracking features. Drive adoption and user proficiency across teams to maximise ROI on tools and technology.
• Cross‑functional collaboration: Lead Weekly Revenue Leadership meetings to ensure commercial alignment. Implement and enforce Service Level Agreements (SLAs) between Marketing and Sales regarding lead hand‑off, qualification criteria (MQL/SQL), and follow‑up times to eliminate silos. Collaborate with product teams to provide insights on customer needs, feedback, and opportunities for upselling/cross‑selling.
• Standards and change management: Act as the primary voice for CRM standards and process discipline with senior stakeholders. Present recommendations and trade‑offs to leadership; be comfortable saying no to requests that compromise data integrity. You own CRM standards. Changes to processes, data structures, and workflows go through you. You have the authority to say no when requests would compromise data integrity – and leadership will back you.

Our Requirements

• Experience: 3‑5+ years in revenue operations, sales operations, or a related field within a B2B SaaS environment, using HubSpot (Sales, Marketing and Service Hubs), and has worked under a RevOps or Ops leader and is ready to own the function.
• Technical Proficiency: Strong knowledge of HubSpot CRM (Sales, Marketing, Service, Workflows, Lifecycle Management, Revenue Reporting), integration with Sales and Marketing automation tools, and analytics tools (e.g., Looker, Tableau).
• Analytical Skills: Deep understanding of data analytics and KPIs, with a proven ability to translate data into actionable strategies.
• Process‑Oriented: Experience contributing to the design of revenue processes, with an ability to refine and scale workflows.
• Collaborative Leadership: Strong interpersonal skills with the ability to foster alignment across teams. While previous management experience is a plus, we are looking for someone ready to grow into a leadership position, influencing stakeholders through expertise rather than just authority.
• Communication: Excellent communication and presentation skills, with the ability to influence and drive alignment across all levels of the organisation.

Benefits

• Time Off – 25 days’ annual leave + 8 UK bank holidays. Birthday off – an extra paid day to celebrate you. Company‑wide Christmas shutdown (additional paid time off). 1 paid Wellbeing Day each year to rest, reset, and recharge.
• 24/7 virtual GP access via MyPocketGP. Online health assessment. Paycare Health Cash Plan, including optical, dental, therapy and specialist consultation allowances, plus personal accident cover. Employee Assistance Programme – confidential counselling (including up to 6 face‑to‑face sessions). Free Calm app subscription for mindfulness, relaxation, and better sleep. Flu vaccination vouchers are available annually. Regularly funded social events, volunteering days & quarterly team social allowance.
• Flexible Working – Hybrid working model. Work From Anywhere for up to 4 weeks per year.
• Learning & Development – Access to Sanctus coaching for personal and professional growth. Udemy online learning to support your development goals. Protected learning time during working hours. Workplace pension. Paycare Perks – discounts on shopping, travel, dining & more. Salary sacrifice schemes, including tech, cycle‑to‑work, and childcare vouchers.
• Family‑Friendly – Phased return‑to‑work programmes, full pay part‑time hours.

Equal Opportunities

Digital Theatre is an equal opportunities employer. We welcome your application and believe in diversity of experience and opinion. Applications will be considered without regard to irrelevant education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate multiple approaches and points of view and believe passionately that employing a diverse workforce is central to our growth and success, so we are building a culture where difference is valued.