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- Tasks: Design and deliver engaging training experiences for academic audiences.
- Company: Join Digital Science, a pioneering tech company transforming the research ecosystem.
- Benefits: Remote work, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Empower institutions and researchers while making a real impact in the academic world.
- Qualifications: 3+ years in customer education or training, strong presentation skills, and familiarity with research platforms.
- Other info: Dynamic team culture focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Solution Enablement Specialist, Academic Market role at Digital Science.
About us
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
Department: Customer
Location: UK or USA Remote
Description
Digital Science supports millions of users across research, academia, publishing, and government. We are hiring two Solution Enablement Specialists in the Academic Market.
Your new role
- Dimensions & Altmetric – enabling institutions and publishers to discover, analyze, and communicate research impact.
- Symplectic Elements & Figshare – helping institutions and funders manage research information, showcase outputs, and meet compliance with open access, impact, and reporting mandates.
Our Customer Success team ensures these solutions are successfully adopted and deliver measurable value. As a Solution Enablement Specialist, you will design and deliver impactful training experiences tailored to administrators, librarians, researchers, research managers, compliance officers, and communications professionals. You’ll collaborate with Engagement, Support, Product, and Solutions teams to build scalable resources, personally deliver training sessions where needed, and strengthen adoption and impact for our Academic customers.
What You’ll Be Doing
- Design and deliver engaging training experiences (virtual sessions, workshops, recorded modules) tailored to Academic audiences.
- Personally deliver customer training sessions, ensuring high-quality, professional, and engaging experiences.
- Develop reusable resources such as workflow guides, playbooks, analysis toolkits, walkthroughs, and compliance checklists.
- Partner with Engagement and Delivery leads to identify adoption gaps, common challenges, and underused features.
- Stay current on product developments and maintain deep expertise in your assigned solutions (either Dimensions & Altmetric or Elements & Figshare).
- Contribute to a central content library (Skilljar and other platforms), ensuring materials are reusable, measurable, and globally accessible.
- Collaborate with Product, Support, Solutions, and Sales Enablement to align training with broader messaging and roadmap updates.
- Use customer feedback, engagement analytics, and usage data to refine training programs.
- Support webinars, community initiatives, and customer events to showcase best practices and amplify solution awareness.
What You’ll Bring To The Role
- 3+ years’ experience in customer education, success, or training—ideally in SaaS, academic research, publishing, or government environments.
- Strong presentation and facilitation skills with experience addressing diverse audiences.
- Ability to translate complex workflows, analytics, and compliance requirements into actionable learning.
- Strong collaboration and project management skills across distributed and cross‑functional teams.
- Familiarity with the relevant platforms:
- Dimensions & Altmetric role: research analytics and impact measurement platforms.
- Elements & Figshare role: research information management systems, repositories, or compliance platforms.
This role is ideal for someone who thrives at the intersection of research workflows, analytics, compliance, and teaching. If you are passionate about empowering institutions, funders, and publishers to manage and communicate research effectively—and want to enable adoption of Dimensions & Altmetric or Elements & Figshare globally—we’d love to hear from you.
Don’t worry if you don’t meet every qualification—let us be the judge! Studies show that many qualified candidates from under‑represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
Living Our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. We are brave in the pursuit of better, collaborative and inclusive, always open‑minded, from and for the community.
Values We Live By
- We are brave in the pursuit of better
- We are collaborative and inclusive
- We are always open‑minded
- We are from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.
As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Software Development
Solution Enablement Specialist, Academic Market employer: Digital Science
Contact Detail:
Digital Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Enablement Specialist, Academic Market
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you understand our mission and how you can contribute to advancing the research ecosystem.
✨Tip Number 3
Practice your presentation skills! As a Solution Enablement Specialist, you'll need to engage diverse audiences. Record yourself or practice with friends to get comfortable.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every requirement, we value diverse experiences and perspectives. Your unique background could be just what we need!
We think you need these skills to ace Solution Enablement Specialist, Academic Market
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Enablement Specialist role. Highlight your experience in customer education and training, especially in academic or SaaS environments, to show us you’re the right fit!
Show Off Your Skills: Don’t hold back on showcasing your presentation and facilitation skills! We want to see how you can engage diverse audiences, so include examples of past training sessions or workshops you've delivered.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you passionate about empowering institutions and enhancing research workflows.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Digital Science
✨Know Your Stuff
Make sure you have a solid understanding of the products you'll be working with, like Dimensions & Altmetric or Elements & Figshare. Familiarise yourself with their features and how they impact research workflows. This will help you answer questions confidently and show your genuine interest in the role.
✨Tailor Your Approach
Since you'll be designing training experiences for diverse audiences, think about how you can adapt your communication style to different groups. Prepare examples of how you've successfully engaged various stakeholders in the past, whether they're researchers, librarians, or compliance officers.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so be ready to discuss your experience working with cross-functional teams. Share specific instances where you partnered with others to overcome challenges or improve processes, highlighting your project management skills along the way.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the company’s mission and values. Inquire about their approach to customer success and how they measure the impact of their solutions. This shows you're not just interested in the job, but also in contributing to their vision of a collaborative research ecosystem.
