Social Media & Community Marketing Manager, B2C

We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.

Your new role

The Social Media & Community Marketing Manager owns organic social and community for Digital Science’s B2C portfolio. You build audiences, drive engagement, and turn users into an active community that advocates for the products they rely on every day. This is a hands-on role with real ownership. You run organic social day to day, design and run user-generated content programmes, and grow the communities that make consumer products spread. You work closely with content, product marketing, and lifecycle so that social and community reinforce the wider B2C growth engine. You coordinate with the core Social Media Manager and the Brand and Communications team to keep DS’s brand voice coherent across channels.

What you’ll be doing

• Own the organic social strategy and day-to-day execution for the B2C brands across relevant platforms. Grow audience, engagement, and reach against clear targets.
• Build and run user-generated content programmes. Source, curate, and amplify content from real users, and make it easy for the community to create and share.
• Own community engagement across owned channels and the third-party communities where our users already are. Respond, spark conversation, and build relationships with power users and advocates.
• Plan and manage the social content calendar. Brief and coordinate with content and design to produce platform-native assets that fit each channel.
• Track and report on social and community performance. Know which content drives growth and which does not, and turn that into a sharper approach.
• Spot and act on the trends, conversations, and cultural moments relevant to researchers and the products they use.
• Coordinate with the core Social Media Manager and Brand and Communications team to keep DS brand voice consistent while giving each consumer brand its own character.
• Support paid social amplification in partnership with growth marketing. Feed organic learnings into paid, and paid learnings back into organic.
• Use AI tools for content creation, social listening, scheduling, and performance analysis.

What you’ll bring to the role

• 5+ years of experience managing organic social media for a consumer or B2C brand, ideally with a community-building element.
• A track record of growing social audiences and engagement, not just posting to a calendar.
• Strong editorial instinct. Can translate brand positioning into platform-native content that feels human.
• Experience running user-generated content or community programmes, or a clear ability to build them from the ground up.
• Data-literate. Comfortable tracking social and community metrics and adjusting based on what works.
• Excellent writing and a sharp eye for tone and voice.
• Collaborative. Comfortable working across content, design, product marketing, and lifecycle.

Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

• We are brave in the pursuit of better
• We are collaborative and inclusive
• We are always open-minded
• We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.