Digital Science is seeking a Customer Support Specialist to support Overleaf and Papers AI users from the UK. You will provide empathetic email-based support to researchers and institutions, handle billing questions, and contribute to self-service resources.
You will work with Product, Engineering, Sales, and Finance to improve support processes and create guidance as Papers AI scales. A remote UK-based role with distributed teams is offered.
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Remote UK: Multi-Product Customer Support Specialist employer: Digital Science
Digital Science is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for innovative individuals to thrive. As a Customer Support Specialist, you'll have the opportunity to engage with a diverse global community while contributing to cutting-edge research tools like Overleaf and Papers AI. With a strong commitment to employee growth and a supportive environment, Digital Science empowers its team members to explore their potential and make a meaningful impact in the research ecosystem.
