Overview
In this role you will build and lead the unified commercial operating engine for Digital Science, partnering with the CRO and segment leaders to accelerate revenue velocity. You will own end-to-end lead-to-renewal processes, ensure data quality and pricing integrity, and govern the commercial technology stack. You’ll enable GTM strategies, drive operational enablement, and streamline cross-functional workflows. This is a chance to shape scalable revenue operations in a mission-driven, research-focused tech company.
Pay / Benefits
- remote work
Responsibilities
- Own and standardise end-to-end lead-to-renewal workflows across the customer lifecycle
- Align commercial strategy with operational playbooks and enablement materials for CRO and segment leaders
- Deliver GTM and product launch support through cross-functional collaboration and project delivery
- Ensure seamless BAU support for Sales, Marketing and Customer teams including renewals and contract reviews
- Reduce friction in buying and renewal processes to improve customer experience
- Oversee data quality, pipeline hygiene, forecasting accuracy, and pricebook management
- Lead ownership of the commercial tech stack including system governance and data integrations
- Drive adoption of AI and workflow automation to scale operations and reduce manual work
Key requirements
- Significant experience in Revenue Operations or equivalent at scale with CRM ownership and GTM processes
- VP-level operations experience, ideally in technology, SaaS or B2B
- Proven track record in driving automation to streamline lead-to-renewal and reduce data friction
- Experience enabling AI capabilities to improve productivity for commercial teams
- Experience with business transformation and building new operating models
- Understanding of Finance, Legal, HR and IT interfaces with Operations
- Knowledge of the research ecosystem and Digital Science products
- Outstanding leadership and ability to manage multiple workstreams
- Strong data analysis and KPI mindset
- Strategic planning and business development
- Salesforce and Pardot ownership
- Gong, Front, Qualtrics, LeanData/Leadspace experience
- API integrations (e.g., NetSuite-to-Salesforce)
VP of Revenue Operations (RevOps) in London employer: Digital Science
Digital Science is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for innovative individuals to thrive. As a Customer Support Specialist, you'll have the opportunity to engage with a diverse global community while contributing to cutting-edge research tools like Overleaf and Papers AI. With a strong commitment to employee growth and a supportive environment, Digital Science empowers its team members to explore their potential and make a meaningful impact in the research ecosystem.
