VP of Operations in London

About usWe are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. Your new role The VP of Revenue Operations is responsible for building and leading the unified commercial operating engine of Digital Science. Reporting to the Senior Vice President of Operations and serving as the primary operational partner to the Chief Revenue Officer (CRO), Segment leaders, and commercial leadership, this role drives revenue velocity through three core mandates: Business Process Ownership: optimising the customer lead-to-renewal lifecycle Data Ownership and Integrity: ensuring indisputable pipeline data quality, pricebook integrity, and accurate sales forecastingTechnical & Systems Ownership: managing, integrating, and automating the commercial technology stack. Please note - due to business need, we can only accept applications from candidates who reside in the UK, where we have an established legal entity. Business Process Ownership & Commercial EnablementEnd-to-End Lead-to-Renewal Workflows: Own, standardise and optimise commercial business processes across the full customer lifecycle: from lead capture to order fulfillment, renewal management, and churn prevention. Commercial Leadership Alignment: Partner directly with the CRO, and Segment leaders to translate overarching commercial strategies into actionable operational workflows and enablement playbooks. Project Delivery Collaboration & GTM Rollouts: Partner closely with the VP of Business Operations regarding the operational execution of Go-To-Market (GTM) strategies, new product releases, and cross-functional system launches. GTM Project Delivery: Ensure RevOps project dependencies, technical readiness, commercial enablement workflows, and change management plans are seamlessly integrated into wider company project roadmaps. Oversee day-to-day operational support for Sales, Marketing, and Customer teams, including Doc Del - fulfillment, RFP Process Improvements, Customer Operations Process Improvements, Renewal Process Improvements, Legal Contract Reviews and Reseller Reporting. Continuously identify and eliminate operational friction in customer-facing processes, making it as seamless as possible for clients to buy from and renew with Digital Science. Data Ownership and IntegrityCommercial Data Quality: Serve as the commercial data owner, enforcing data entry standards, required fields, and pipeline hygiene in alignment with policies established by the VP of Data Governance & BI.Institutionalise data quality standards to ensure accurate sales forecasting, pipeline hygiene, and opportunity stage progression tracking. Pricebook & Product Line Management: Maintain the operational integrity of product pricebooks, discount matrix governance, multi-currency tables, and Product Line structures in collaboration with Product, Finance, Segments and Data Governance. Performance Analytics & KPIs: Support the monitoring and reporting of core commercial KPIs (e.g., CAC, NRR, win rates, sales cycle length), aligning metrics with the company-wide KPI framework owned by Data Governance & BI and Finance. Commercial System OwnershipCommercial Tech Stack Governance: Act as the functional owner for commercial technology (including Salesforce, Pardot, Gong, Front, Qualtrics, LeanData/Leadspace).NetSuite-to-Salesforce connectors), ensuring clean data pipelines into the central data warehouse. Champion the adoption of AI and workflow automation across commercial operations to eliminate manual administrative work, reduce data entry burden, and scale capacity. UX & Systems Optimisation: Optimise the user experience within commercial software, ensuring tools are intuitive, properly adopted, and configured to minimise rep administrative time. Report to the SVP Operations and partner closely with the VP of Business Operations and VP of Data Governance & BI to align commercial systems, project roadmaps, and enterprise data hygiene. Data Governance Partnership: Collaborate with the VP of Data Governance & BI to feed clean commercial data into the central BigQuery data warehouse and enforce compliance across commercial teams. Build, mentor, and lead high-performing teams across SalesOps, MarketingOps, CustomerOps, and CRM/Systems Development. Foster a data-driven, customer-centric culture that routinely audits, iterates on, and elevates operational capabilities and system performance. What you'll bring to the roleExperienceSignificant, demonstrable experience leading Revenue Operations or equivalent business operations at scale, including CRM/Salesforce ownership, sales pipeline and GTM processes. Proven track record in a VP Operations-type role, ideally within technology, SaaS or a related B2B environmentExperience identifying use cases for driving automation to eliminate manual administrative burdens, streamlining lead-to-renewal processes, and reducing data-related friction across sales, marketing, and customer success. Demonstrated ability to drive internal adoption of AI capabilities, translating emerging technologies into practical operational efficiencies and measurable productivity gains for commercial teams. Experience of business transformation and building new functions or operating models Understanding of business functions such as Finance, Legal, HR and Group IT, and how Operations interfaces with them Understanding of the research ecosystem and Digital Science's products SkillsOutstanding organisational and leadership abilities, with the ability to simultaneously manage multiple workstreamsStrong working knowledge of data analysis and performance/operational metricsDemonstrable competency in strategic planning and business developmentExcellent interpersonal, influencing and public speaking skills, with the ability to lead and influence global, remotely based teamsAptitude in decision-making and problem-solving, and comfort operating in fast-paced, ambiguous environmentsExcellent communication and stakeholder management skills; comfortable presenting to executive and board-level audiences. QualificationsBachelor-level degree essentialRelevant Revenue Operations, CRM or business/strategic planning qualification desirable. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application. Living our ValuesWe invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. We are brave in the pursuit of betterWe are collaborative and inclusiveWe are always open-mindedWe are from and for the communityAt Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. DepartmentOperationsEmployment TypeFull TimeWorkplace typeFully remote