Solution Enablement Specialist, Academic Market in London

We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research.

Digital Science supports millions of users across research, academia, publishing, and government. We are hiring two Solution Enablement Specialists in the Academic Market.

Your new role:

• Dimensions & Altmetric – enabling institutions and publishers to discover, analyze, and communicate research impact.
• Symplectic Elements & Figshare – helping institutions and funders manage research information, showcase outputs, and meet compliance with open access, impact, and reporting mandates.

Our Customer Success team ensures these solutions are successfully adopted and deliver measurable value. As a Solution Enablement Specialist, you will design and deliver impactful training experiences tailored to administrators, librarians, researchers, research managers, compliance officers, and communications professionals. You will collaborate with Engagement, Support, Product, and Solutions teams to build scalable resources, personally deliver training sessions where needed, and strengthen adoption and impact for our Academic customers.

What you will be doing:

• Design and deliver engaging training experiences (virtual sessions, workshops, recorded modules) tailored to Academic audiences.
• Personally deliver customer training sessions, ensuring high-quality, professional, and engaging experiences.
• Develop reusable resources such as workflow guides, playbooks, analysis toolkits, walkthroughs, and compliance checklists.
• Partner with Engagement and Delivery leads to identify adoption gaps, common challenges, and underused features.
• Stay current on product developments and maintain deep expertise in your assigned solutions (either Dimensions & Altmetric or Elements & Figshare).
• Contribute to a central content library (Skilljar and other platforms), ensuring materials are reusable, measurable, and globally accessible.
• Collaborate with Product, Support, Solutions, and Sales Enablement to align training with broader messaging and roadmap updates.
• Use customer feedback, engagement analytics, and usage data to refine training programs.
• Support webinars, community initiatives, and customer events to showcase best practices and amplify solution awareness.

What you will bring to the role:

• 3+ years' experience in customer education, success, or training—ideally in SaaS, academic research, publishing, or government environments.
• Strong presentation and facilitation skills with experience addressing diverse audiences.
• Ability to translate complex workflows, analytics, and compliance requirements into actionable learning.
• Strong collaboration and project management skills across distributed and cross‐functional teams.
• Familiarity with the relevant platforms:

• Dimensions & Altmetric role: research analytics and impact measurement platforms.
• Elements & Figshare role: research information management systems, repositories, or compliance platforms.

This role is ideal for someone who thrives at the intersection of research workflows, analytics, compliance, and teaching. If you are passionate about empowering institutions, funders, and publishers to manage and communicate research effectively—and want to enable adoption of Dimensions & Altmetric or Elements & Figshare globally—we would love to hear from you.

Living our values:

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. We are brave in the pursuit of better, collaborative and inclusive, always open‐minded, from and for the community.

Values we live by:

• We are brave in the pursuit of better
• We are collaborative and inclusive
• We are always open‐minded
• We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.

Seniority level: Mid‐Senior level

Employment type: Full‐time

Job function: Sales and Business Development

Industries: Software Development