At a Glance
- Tasks: Support partner growth and manage relationships with key brands in a dynamic environment.
- Company: Join Digital Rewards Group, home to Kids Pass, a leading family membership platform.
- Benefits: Enjoy competitive salary, hybrid working, and career development opportunities.
- Other info: Collaborative team culture with flexible working arrangements and exciting growth potential.
- Why this job: Kickstart your career in partnerships and make a real impact with top UK brands.
- Qualifications: 1-2 years in commercial roles or relevant internships; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Altrincham (Hybrid Working)
Contract: Full-Time
Salary: Competitive + Benefits
About Digital Rewards Group
Digital Rewards Group is home to Kids Pass, one of the UK’s leading family membership platforms. We help families make the most of their free time by offering exclusive discounts on top UK attractions, restaurants, cinema, and more. With over 1.2 million members and a growing network of brand partners, we’re passionate about delivering value.
Role Overview
As a Partnership Executive, you’ll support the growth and management of our partner network by helping to identify new opportunities and build strong, lasting relationships with key brands. Working closely with the Partnerships Manager, you’ll play an active role in sourcing, onboarding, and supporting partners, ensuring their offers are well-positioned, up to date, and delivering value for both the business and our members. This role is ideal for someone early in their career who’s commercially minded and eager to develop hands-on experience in new business, partner development, and digital campaign delivery.
Key Responsibilities
- Support the identification and qualification of new partnership opportunities through research, proactive outreach, and tracking of inbound interest, following up on leads to ensure smooth and timely partner conversion.
- Assist in the onboarding of new partners by coordinating offer setup, gathering required assets, and ensuring smooth internal handover with content and product teams.
- Help build and maintain strong working relationships with existing partners, providing day-to-day support and ensuring their offers remain accurate, engaging, and effective.
- Contribute to the development of exclusive offers and member promotions by working closely with the Partnerships Manager and Marketing team.
- Monitor partner performance, gather insights, and assist with the preparation of reports to evaluate effectiveness and highlight areas for optimisation.
- Maintain up-to-date records of partner activity, offer terms, and communication history within internal systems.
- Collaborate with internal teams, including Marketing, Product, and Customer Support to support the successful delivery and promotion of partner campaigns.
- Stay informed on competitor activity, market trends, and consumer behaviour to help shape outreach efforts and enhance partner targeting.
- Provide support during seasonal campaigns and key promotional periods, ensuring timely partner communication and campaign execution.
Requirements and Skills
- 1–2 years’ experience in a commercial, partnerships, marketing, or account support role (or relevant internship/placement experience)
- Strong communication and interpersonal skills
- Excellent attention to detail, particularly when working with data, copy, and partner assets
- Highly organised and comfortable working across multiple tasks and priorities
- Collaborative and proactive approach, with a willingness to learn and grow
- Good working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Comfortable using digital tools and systems (experience with CMS or CRM software is a plus)
- An interest in digital platforms, e-commerce, hospitality, or membership-based businesses is desirable
What We Offer
- A fantastic opportunity to grow within a fast-paced digital business
- Hybrid working with flexible arrangements
- A friendly and supportive team environment
- Competitive salary and benefits
- Career development and training opportunities
- The chance to work with some of the UK’s best-loved brands and attractions
If you're enthusiastic, detail-focused, and eager to build a career in partnerships or digital business, we'd love to hear from you.
Training Executive, Customer Service in Altrincham employer: Digital Rewards Group Ltd
Digital Rewards Group is an exceptional employer, offering a vibrant and supportive work culture in Altrincham with hybrid working options. Employees benefit from competitive salaries, career development opportunities, and the chance to collaborate with some of the UK's most beloved brands, making it an ideal place for those looking to grow their careers in a dynamic digital environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training Executive, Customer Service in Altrincham
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Digital Rewards Group Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Digital Rewards Group Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Digital Rewards Group Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Digital Rewards Group Ltd.
We think you need these skills to ace Training Executive, Customer Service in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Digital Rewards Group Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Digital Rewards Group Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
