At a Glance
- Tasks: Support partner growth and manage relationships with key brands in a dynamic environment.
- Company: Join Digital Rewards Group, home to Kids Pass, a leading family membership platform.
- Benefits: Enjoy competitive salary, hybrid working, and career development opportunities.
- Other info: Friendly team culture with flexible arrangements and exciting growth potential.
- Why this job: Make a real impact by collaborating with top UK brands and enhancing family experiences.
- Qualifications: 1-2 years in partnerships, marketing, or account support; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Altrincham (Hybrid Working)
Contract: Full-Time
Salary: Competitive + Benefits
About Digital Rewards Group
Digital Rewards Group is home to Kids Pass, one of the UK’s leading family membership platforms. We help families make the most of their free time by offering exclusive discounts on top UK attractions, restaurants, cinema, and more. With over 1.2 million members and a growing network of brand partners, we’re passionate about delivering value.
Role Overview
As a Partnership Executive, you’ll support the growth and management of our partner network by helping to identify new opportunities and build strong, lasting relationships with key brands. Working closely with the Partnerships Manager, you’ll play an active role in sourcing, onboarding, and supporting partners, ensuring their offers are well-positioned, up to date, and delivering value for both the business and our members. This role is ideal for someone early in their career who’s commercially minded and eager to develop hands-on experience in new business, partner development, and digital campaign delivery.
Key Responsibilities
- Support the identification and qualification of new partnership opportunities through research, proactive outreach, and tracking of inbound interest, following up on leads to ensure smooth and timely partner conversion.
- Assist in the onboarding of new partners by coordinating offer setup, gathering required assets, and ensuring smooth internal handover with content and product teams.
- Help build and maintain strong working relationships with existing partners, providing day-to-day support and ensuring their offers remain accurate, engaging, and effective.
- Contribute to the development of exclusive offers and member promotions by working closely with the Partnerships Manager and Marketing team.
- Monitor partner performance, gather insights, and assist with the preparation of reports to evaluate effectiveness and highlight areas for optimisation.
- Maintain up-to-date records of partner activity, offer terms, and communication history within internal systems.
- Collaborate with internal teams, including Marketing, Product, and Customer Support to support the successful delivery and promotion of partner campaigns.
- Stay informed on competitor activity, market trends, and consumer behaviour to help shape outreach efforts and enhance partner targeting.
- Provide support during seasonal campaigns and key promotional periods, ensuring timely partner communication and campaign execution.
Requirements and Skills
- 1–2 years’ experience in a commercial, partnerships, marketing, or account support role (or relevant internship/placement experience)
- Strong communication and interpersonal skills
- Excellent attention to detail, particularly when working with data, copy, and partner assets
- Highly organised and comfortable working across multiple tasks and priorities
- Collaborative and proactive approach, with a willingness to learn and grow
- Good working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Comfortable using digital tools and systems (experience with CMS or CRM software is a plus)
- An interest in digital platforms, e-commerce, hospitality, or membership-based businesses is desirable
What We Offer
- A fantastic opportunity to grow within a fast-paced digital business
- Hybrid working with flexible arrangements
- A friendly and supportive team environment
- Competitive salary and benefits
- Career development and training opportunities
- The chance to work with some of the UK’s best-loved brands and attractions
If you're enthusiastic, detail-focused, and eager to build a career in partnerships or digital business, we'd love to hear from you.
Senior Customer Care Executive in Altrincham employer: Digital Rewards Group Ltd
Digital Rewards Group is an exceptional employer, offering a vibrant work culture that fosters collaboration and growth. With hybrid working arrangements and a supportive team environment, employees enjoy competitive salaries and benefits while having the opportunity to develop their careers in a fast-paced digital landscape. Joining us means being part of a mission-driven company that partners with some of the UK's most beloved brands, making a meaningful impact on family experiences across the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Executive in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Digital Rewards Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Digital Rewards Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Care Executive in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Digital Rewards Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Digital Rewards Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Digital Rewards Group Ltd!
How to prepare for a job interview at Digital Rewards Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
