Workday Application Support

Position: Workday Application Support

Location: Hatfield, Hertfordshire

Client:

Are you passionate about technology and problem-solving? Join us as an Application Support Specialist to support and optimise our enterprise applications.

As we embark on a transformative journey with cutting-edge SaaS platforms, you’ll ensure smooth operations, resolve technical issues, and enhance system performance.

Role Description

As an Application Support Specialist, you will be responsible for providing day-to-day support for key business applications, ensuring their smooth operation and resolving any issues that arise. You will help maintain application performance, support business users, and assist in applying updates or changes to critical systems such as Workday & Dynamics 365 F&O.

This role reports to the Business Applications Manager, working closely with internal teams and external vendors to address system issues, provide guidance to users, and contribute to the overall reliability and effectiveness of the applications.

Key Responsibilities

• Incident Management:
• Respond to and resolve application issues, escalating more complex problems as needed.
• Document issues and resolutions to build a knowledge base for recurring problems.
• Application Maintenance:
• Support key business systems, including basic configuration and troubleshooting.
• Assist with regular maintenance activities such as updates and patches.
• User Support and Training:
• Provide guidance and support to end-users to help them get the most out of the systems.
• Communicate clearly and effectively with non-technical stakeholders.
• System Monitoring and Reporting:
• Monitor system performance and availability, flagging any potential issues early.
• Maintain accurate records of support activities and system changes.

Skills & Capabilities

• Basic understanding of application architecture and system integrations.
• Experience with enterprise-level applications such as ERP, HRIS, or payroll systems.
• Familiarity with systems like Workday.
• Ability to troubleshoot and resolve application-related issues effectively.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• A proactive approach to problem-solving and attention to detail.

Qualifications

While formal qualifications are not mandatory, the following would be beneficial:

• IT Service Management: ITIL Foundation Certification or similar.

How to Apply:

Client is an equal opportunity employer and celebrate diversity. They are committed to creating an inclusive environment for all employees.

If you would like to be considered for the role or hear more about this exciting opportunity, click “easy apply” and we will be in touch. Alternatively email Maneck Ahmed at Digital Requisition on maneck.ahmed@digitalrequisition.co.uk with your CV for a confidential discussion.

Digital Requisition will never share your CV with a third party without your permission. As part of our candidate care process, we aim to respond to all applications in 2 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion.

At Digital Requisition we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.