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- Tasks: Support customer infrastructure and execute service requests in a dynamic data centre environment.
- Company: Join Digital Realty, a leader in data centre solutions with a focus on innovation.
- Benefits: Competitive pay, training opportunities, and a chance to work in a cutting-edge tech environment.
- Why this job: Be part of a team that ensures seamless operations and enhances customer experiences.
- Qualifications: Experience in telecommunications or IT, with strong troubleshooting and customer service skills.
- Other info: Opportunity for growth and development in a fast-paced, supportive team.
The predicted salary is between 30000 - 42000 £ per year.
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross‑/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What You’ll Do
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, de‑installation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contribute to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request password reporting and administration.
- Document progress, issues, and outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
What You’ll Need
- Proven experience in telecommunications, IT or electrotechnical, network infrastructure environment.
- Good understanding of structured network infrastructure and industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, and network configurations.
- Excellent problem‑analysis skills.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests/complaints; skilled in service‑oriented.
Technician II employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician II
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Digital Realty on LinkedIn. You never know who might help you land that Technician II role!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for technician roles and practice your answers. Make sure you can showcase your troubleshooting skills and experience in telecommunications or IT. We want to see your problem-solving prowess shine!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Technician II, you'll be dealing with clients directly. Share examples of how you've handled customer requests or complaints in the past. Show us you can keep customers happy while maintaining operational efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Digital Realty. So, get your application in and let’s make it happen!
We think you need these skills to ace Technician II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician II role. Highlight your experience in telecommunications and IT, and don’t forget to mention any specific skills like troubleshooting or optical fibre installations that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-analysis skills and effective troubleshooting abilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Digital Realty.
How to prepare for a job interview at Digital Realty
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecommunications, IT, and network infrastructure. Be ready to discuss your experience with optical fibre installations and troubleshooting techniques, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to perform Root Cause Analysis.
✨Demonstrate Customer Service Savvy
Since this role involves a lot of customer interaction, think of instances where you've successfully handled customer requests or complaints. Emphasise your service-oriented mindset and how you ensure customer satisfaction while maintaining operational efficiency.
✨Familiarise Yourself with Safety Protocols
Understand the importance of safety policies and operational procedures in a data centre environment. Be prepared to discuss how you would uphold these standards and contribute to the development of Emergency Operating Procedures during your time in the role.
