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For Companies At a Glance
- Tasks: Lead the Renewals Operations team and drive customer-centric strategies.
- Company: Join a leading over-50s inclusive jobs board in the UK.
- Benefits: Competitive salary, career development, and a focus on work-life balance.
- Why this job: Make a real impact by enhancing customer satisfaction and driving revenue growth.
- Qualifications: 5+ years in Commercial Operations or Renewals, with strong negotiation skills.
- Other info: Dynamic role with opportunities to manage international teams and improve processes.
The predicted salary is between 48000 - 72000 £ per year.
Your role
- Manage the Renewals Operations team.
- Manage the day-to-day performance of the Renewals Operations Team located in different metros in EMEA.
- Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MD's.
- Act as a key liaison between Renewal Operations and Senior Leadership.
- Foster a high-performance culture focused on customer-centricity and financial & operational excellence.
- Set team goals aligned to Global Business strategy with strong focus on growth and financial performance.
- Conduct regular performance reviews and support career development.
Proactive Management of Auto-Renewing Agreements
- Perform benchmarking analysis of upcoming auto-renewing agreements to identify commercial opportunities, risks, and other business requirements for renewal.
- Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives.
- Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability.
Renewal Execution Oversight
- Ensure consistent execution of the renewal lifecycle process across all markets.
- Monitor pipeline (fixed-expiry, customer-initiated and internally-targeted), renewal conversion rates, and churn metrics.
- Support complex or strategic negotiations and manage renewal team- or customer-driven escalations.
- Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards.
- Drive alignment on pricing, service modifications, and contract terms.
Process Optimization & Reporting
- Identify and implement process improvements to enhance efficiency and customer experience.
- Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience.
- Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights.
- Lead initiatives to reduce churn and improve renewal conversion.
What you'll need
- Ideally Bachelor or equivalent level of education.
- 5+ years work experience in Commercial Operations, Renewals, or Account Management, ideally in the data center or other relevant industry.
- Strong understanding of contract lifecycle management and negotiations.
- Proficient in Salesforce CRM, CPQ tools, Microsoft Excel.
- Experience in managing remote or international teams.
- Fluency in English language, both written and spoken.
- Further European languages beneficial.
Senior Renewals Manager employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Renewals Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to renewals and customer satisfaction. This will help you tailor your answers and show that you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in managing teams and driving renewal strategies. The more comfortable you are talking about your skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Senior Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Renewals Manager. Highlight your experience in managing teams, handling renewals, and any relevant tools like Salesforce. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven renewal strategies or improved processes in previous roles. Let us know what makes you tick!
Showcase Your Achievements: When detailing your work experience, focus on achievements rather than just responsibilities. Use numbers and metrics to demonstrate your impact, like improved renewal rates or successful negotiations. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Realty
✨Know Your Numbers
As a Senior Renewals Manager, you'll need to demonstrate your understanding of key metrics like renewal conversion rates and churn metrics. Brush up on these numbers and be ready to discuss how you've influenced them in your previous roles.
✨Showcase Your Stakeholder Management Skills
This role involves liaising with various internal stakeholders. Prepare examples of how you've built relationships across different departments, such as Legal or Sales, and how those collaborations led to successful outcomes.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical situations related to renewal strategies or customer negotiations. Think through potential scenarios beforehand and outline your thought process for tackling them effectively.
✨Highlight Process Improvement Initiatives
The job requires optimising processes for better efficiency. Come prepared with specific examples of how you've identified and implemented process improvements in your past roles, especially if they enhanced customer experience or team performance.
