At a Glance
- Tasks: Lead global training programs to enhance customer success and team capabilities.
- Company: Join Digital Realty, a leader in data centre solutions with a supportive culture.
- Benefits: Competitive salary, excellent benefits, and opportunities for career growth.
- Other info: Work in a dynamic environment with a focus on safety and inclusivity.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Experience in learning and development, strong communication, and analytical skills required.
The predicted salary is between 51750 - 63250 £ per year.
The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization. This role ensures teams have the skills, tools, and resources needed to improve customer outcomes, adoption, retention, growth, and advocacy while delivering a consistent customer experience across regions.
What you'll do
- Lead the global Customer Success enablement and development strategy aligned to business priorities, customer outcomes, and organizational goals.
- Identify capability gaps and learning needs through stakeholder input, assessments, surveys, performance insights, and business data.
- Design, deliver, and continuously improve scalable programs for onboarding, role-based learning, leadership development, customer engagement, value realization, renewals, growth, and advocacy.
- Create and maintain enablement content, including training materials, playbooks, guides, digital learning, certifications, and knowledge-sharing resources.
- Facilitate workshops, webinars, learning events, leadership development sessions, and community forums that promote best practices and consistent ways of working.
- Manage learning tools, governance processes, content updates, participation records, certifications, and development progress to ensure a consistent learner experience.
- Measure program effectiveness using feedback, learning outcomes, adoption data, enablement metrics, and business impact insights; share recommendations with leadership.
- Partner with Customer Success leadership, HR, Product, Sales, Marketing, Operations, Support, and subject matter experts to align enablement with business priorities and regional needs.
What you'll need
- Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred.
- Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams.
- Strong understanding of Customer Success principles, customer lifecycle management, customer experience best practices, renewal cycles, health scores, onboarding frameworks, and advocacy programs.
- Experience working across global regions, cultures, time zones, and matrixed organizations, with the ability to tailor programs to regional needs while maintaining global consistency.
- Expertise in adult learning, instructional design, digital learning platforms, facilitation, coaching, program management, stakeholder engagement, and change management.
- Proficiency with learning management systems, enablement/content management tools, CRM platforms, and analytics tools such as Workday Learning, Docebo, Seismic, Salesforce, Tableau, or Power BI.
- Strong analytical, communication, and relationship-building skills, with the ability to use data and feedback to improve program effectiveness and demonstrate business impact.
- Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred.
- Ability to work effectively across global teams and time zones; travel may be required. High proficiency in English required; additional languages are a plus.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Full time
Posting Date: 2026-08-07
Training and Enablement Lead - Global Customer Success in London employer: Digital Realty
Digital Realty is an exceptional employer that fosters a supportive and inclusive work culture, allowing employees to bring their whole selves to work. With a focus on professional development and a commitment to recognising contributions, employees can thrive in their careers while collaborating with diverse teams to meet the evolving needs of global customers. Located in a dynamic business sector, Digital Realty offers competitive compensation and benefits, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Enablement Lead - Global Customer Success in London
✨Dive into Digital Learning Communities
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We think you need these skills to ace Training and Enablement Lead - Global Customer Success in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Digital Realty, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Digital Realty and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Digital Realty
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Digital Realty might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Digital Realty.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
