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For Companies At a Glance
- Tasks: Execute service requests and support customer infrastructure operations in a dynamic data centre environment.
- Company: Join a leading telecommunications company focused on innovation and teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Why this job: Be part of a 24/7 team ensuring seamless operations and making a real difference for customers.
- Qualifications: Experience in telecommunications or IT, with strong troubleshooting and customer service skills.
- Other info: Opportunity for career growth and development in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Your role
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What you'll do
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
What you'll need
- Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment.
- Good understanding of structured network infrastructure and Industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Excellent problem analysis skills.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests/complaints.
- Skilled in service-oriented software, tasks handling and administration.
- Skilled in Microsoft Office and Service Management applications (e.g., Excel).
Technician II in London employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician II in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your troubleshooting abilities and experience in telecommunications. Share specific examples of how you've tackled challenges in past roles to really impress them.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Reach out directly to companies you’re interested in, like us at StudySmarter. Express your enthusiasm for their work and ask if they have any upcoming opportunities that fit your skill set.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions related to the Technician II role, and be ready to discuss how you can contribute to maintaining a safe and efficient data centre environment.
We think you need these skills to ace Technician II in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician II role. Highlight your experience in telecommunications, IT, or electrotechnical environments, and don’t forget to showcase your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, like handling Remote Hands requests or supporting technical projects.
Showcase Your Skills: We want to see your skills in action! Be sure to include any relevant certifications or training in network infrastructure, optical fibre installations, or service management applications. This will help us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Technician II position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Digital Realty
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecommunications, IT, and network infrastructure. Be ready to discuss your experience with optical fibre installations and troubleshooting techniques, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to perform root cause analysis.
✨Demonstrate Customer Service Savvy
Since this role involves a lot of customer interaction, think of instances where you've successfully handled customer requests or complaints. Emphasise your communication skills and how you ensure customer satisfaction, as this is key for the Technician II position.
✨Familiarise Yourself with Safety Protocols
Understand the importance of safety policies and operational procedures in a data centre environment. Be prepared to discuss how you would uphold these standards and contribute to a safe and efficient workplace, as this will show your commitment to the company's core values.
