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For Companies At a Glance
- Tasks: Lead the Renewals Operations team and drive customer-centric strategies for growth.
- Company: Dynamic company focused on innovation and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving revenue growth.
- Qualifications: 5+ years in Commercial Operations or Renewals, strong negotiation skills, and Salesforce proficiency.
- Other info: Join a diverse team with opportunities for international collaboration and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Your role
- Manage the Renewals Operations team
- Manage the day-to-day performance of the Renewals Operations Team located in different metros in EMEA.
- Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MD’s.
- Act as a key liaison between Renewal Operations and Senior Leadership.
- Foster a high-performance culture focused on customer-centricity and financial & operational excellence.
- Set team goals aligned to Global Business strategy with strong focus on growth and financial performance.
- Conduct regular performance reviews and support career development.
Proactive Management of Auto-Renewing Agreements
- Perform benchmarking analysis of upcoming auto-renewing agreements to identify commercial opportunities, risks, and other business requirements for renewal.
- Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives.
- Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability.
Renewal Execution Oversight
- Ensure consistent execution of the renewal lifecycle process across all markets.
- Monitor pipeline (fixed-expiry, customer-initiated and internally-targeted), renewal conversion rates, and churn metrics.
- Support complex or strategic negotiations and manage renewal team- or customer-driven escalations.
- Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards.
- Drive alignment on pricing, service modifications, and contract terms.
Process Optimization & Reporting
- Identify and implement process improvements to enhance efficiency and customer experience.
- Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience.
- Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights.
- Lead initiatives to reduce churn and improve renewal conversion.
What You’ll Need
- Ideally Bachelor or equivalent level of education.
- 5+ years work experience in Commercial Operations, Renewals, or Account Management, ideally in the data center or other relevant industry.
- Strong understanding of contract lifecycle management and negotiations.
- Proficient in Salesforce CRM, CPQ tools, Microsoft Excel.
- Experience in managing remote or international teams.
- Fluency in English language, both written and spoken. Further European languages beneficial.
Senior Renewals Manager in London employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Renewals Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their renewal strategies and think about how you can contribute to their goals. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in managing teams and driving customer satisfaction, as these are key for the role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from motivated candidates like you. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Senior Renewals Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Renewals Manager. Highlight your experience in managing teams, handling renewals, and any relevant tools like Salesforce. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of customer-centricity and operational excellence, as these are key for us.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to drive results. Whether it's improving renewal rates or enhancing customer satisfaction, we love to see quantifiable successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Digital Realty
✨Know Your Numbers
Make sure you’re familiar with key metrics related to renewals and customer satisfaction. Brush up on your understanding of renewal conversion rates, churn metrics, and how they impact the business. Being able to discuss these figures confidently will show that you’re not just a people person but also a numbers person.
✨Showcase Your Leadership Skills
As a Senior Renewals Manager, you’ll be managing a team across different locations. Prepare examples of how you’ve successfully led teams in the past, especially in remote settings. Highlight your experience in conducting performance reviews and supporting career development to demonstrate your commitment to fostering a high-performance culture.
✨Understand the Market Dynamics
Research the specific market dynamics relevant to the company’s operations. Be ready to discuss how you would tailor renewal strategies to meet customer needs and market conditions. This shows that you’re proactive and can think strategically about the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex negotiations. Think of past experiences where you’ve had to manage escalations or align strategies with broader commercial objectives. Practising these scenarios will help you articulate your thought process clearly during the interview.
