At a Glance
- Tasks: Provide top-notch technical support and manage customer service requests in a dynamic environment.
- Company: Join Digital Realty, a leader in data centre solutions with a global presence.
- Benefits: Enjoy competitive pay, excellent benefits, and opportunities for professional growth.
- Other info: Be part of a culture that prioritises safety and career development.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: Experience in technical support and a passion for problem-solving are key.
The predicted salary is between 36900 - 45100 £ per year.
Your role involves carrying out Service Requests of customers and acting as the layer between first level support and second level support, combining technical support, operational delivery, and service management. You will be the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.
Responsibilities include:
- Providing technical customer service support and carrying out operational technical interventions requested by clients, including direct contact with customers (e.g., Hands & Eyes, Cross/Disconnects or acting as Incident Manager).
- Monitoring and documenting customer services provided by external providers.
- Supporting Implementation Services activities under the coordination of the Implementation Services Manager.
- Executing migration activities (Labelling, Installation, Documentation, and testing).
- Monitoring Infra Structure alerts and providing 1st level response considering applicable EOP and SOPs.
- Executing operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.
- Providing guidance and support to more junior colleagues.
- Informing clients and Technical Ops Planning function about progress in interventions and the delivery of any value-added services, following up on customer termination requests and questions.
- Recording the intervention in a local report for the Data Center Manager and providing feedback to the Technical Ops Planning function.
- Executing approved CRs according to the Global standards of Digital and in cooperation with the Technical Ops function.
- Providing advanced 1st line support to the Site teams and escalating/deciding for 2nd line call out support and/or supplier if applicable.
- Arranging access requests when applicable and executing a risk assessment.
Experience of networks is desired but not essential. ITIL certification is preferred but not essential. Knowledge of HVAC, mechanical, electrical systems, and demonstrable knowledge of Data installations and terminations is beneficial.
About us: Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognises and rewards contributions. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely.
Onderhoudsmonteur, engineer. in London employer: Digital Realty
Digital Realty is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where teamwork and customer focus are at the forefront. Located in a vibrant area, employees benefit from a collaborative environment that encourages innovation and rewards results, making it an ideal place for those looking to make a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Onderhoudsmonteur, engineer. in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Onderhoudsmonteur, engineer. role you’re after at Digital Realty.
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Digital Realty.
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We think you need these skills to ace Onderhoudsmonteur, engineer. in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Onderhoudsmonteur, engineer., it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Digital Realty a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Digital Realty specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Digital Realty
✨Brush Up on Core Engineering Principles
Before heading into the interview with Digital Realty, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Digital Realty want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
