At a Glance
- Tasks: Lead HR operations and resolve complex inquiries while optimising processes.
- Company: Dynamic global company focused on innovative HR solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact in HR by driving automation and improving employee experiences.
- Qualifications: Experience in HR operations and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
Act as a Tier 2 escalation point for complex HR inquiries from employees, managers, and Tier 1 support related to HR policies, procedures, and systems in UK&I. Support end-to-end resolution of HR cases involving regional nuances in employee life cycle activities, including educating Tier 1 generalists and analyzing case data to identify opportunities for improvement.
Partner closely with Regional HR Business Partners, Centers of Excellence (CoEs), and Legal to ensure consistent application of company policies and local labour law. Analyze subregional ongoing and emerging needs and work to integrate requirements and identify solutions in the context of continuous improvement (e.g., creating new processes or integrating requirements into existing global frameworks).
Take part in or lead the end-to-end projects aimed at optimisation of HR services delivery through automation, self-service enablement, and system improvements. Review and redesign HR processes to eliminate inefficiencies, drive global consistency, and simplification. Support HR process improvements and standardisation initiatives in collaboration with global and regional HR teams.
Interpret and apply HR policies and country-specific employment regulations in responding to queries and advising stakeholders. Contribute to knowledge base articles, FAQs, and process documentation tailored for UK&I. Assist in HR data management and audits, ensuring data integrity and compliance with data privacy regulations. Provide operational support during cyclical HR events such as performance reviews, compensation cycles, and benefits enrolment specific to the region.
Continuous improvement project work.
What You’ll Need
- Comparable multiple years of experience in HR operations, shared services, or HR support roles, preferably in a global or regional capacity.
- Solid understanding of HR processes and labour/employment laws in the UK and Ireland.
- Experience in a similar role with focus on systems operations, automation, or digital transformation.
- HR technology exposure (especially Oracle HCM) is preferred.
- Strong interest in applying automation within HR processes is essential.
- Experience working in a Tiered HR service delivery model and using HR systems such as Oracle HCM.
- Ability to handle confidential and sensitive information with discretion.
- Strong analytical, problem-solving, and customer service skills.
- Technically curious and self-driven mindset actively explores new tools (especially within the Microsoft ecosystem), prototypes solutions, and shares learnings; comfortable working in ambiguity and evolving environments.
- Excellent verbal and written communication skills in English; additional regional language(s) a plus.
- Proficient in Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced, matrixed environment.
- Familiarity with ServiceNow or other case management tools.
- Project management or continuous improvement experience is a plus.
Manager, People Services in London employer: Digital Realty
As a leading employer in the HR sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on continuous improvement and professional development, we offer ample opportunities for growth and advancement within our dynamic team. Located in the vibrant UK&I region, our commitment to employee well-being is reflected in our comprehensive benefits package and supportive environment, making us an exceptional choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, People Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around HR processes and automation. We want to see that you’re not just a fit on paper!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who take the initiative to engage directly with us. Plus, it helps us keep track of your application more efficiently.
We think you need these skills to ace Manager, People Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in HR operations and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a perfect fit for the Manager, People Services role. Keep it engaging and personal.
Showcase Your Analytical Skills:Since this role involves analysing case data and identifying improvement opportunities, be sure to mention any relevant experiences where you've used your analytical skills to drive results. We love a good problem-solver!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Digital Realty
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR policies, procedures, and local labour laws in the UK and Ireland. Being able to discuss these confidently will show that you're not just familiar with the basics but also understand the nuances that come with the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to improve HR processes in the past. Whether it's identifying trends or suggesting improvements, being able to demonstrate your analytical mindset will be key in this role.
✨Get Familiar with HR Tech
Since the job mentions HR technology exposure, especially Oracle HCM, make sure you know your way around it. If you have experience with similar systems, be ready to discuss how you've leveraged technology to enhance HR operations.
✨Communicate Clearly
Strong verbal and written communication skills are a must. Practice articulating your thoughts clearly and concisely, especially when discussing complex HR topics. This will help you stand out as someone who can effectively communicate with various stakeholders.
