At a Glance
- Tasks: Lead global customer audit strategy and ensure compliance with industry standards.
- Company: Join a leading tech firm focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with strong leadership and career advancement potential.
- Why this job: Make a significant impact by shaping audit practices on a global scale.
- Qualifications: 10+ years in customer audit with relevant certifications preferred.
The predicted salary is between 100000 - 150000 € per year.
Key Responsibilities
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Global Strategy & Governance
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Executive & Functional Leadership
- Serve as the executive escalation point for high-risk, complex, or strategic customer audits.
- Lead cross-functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
- Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
- Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
- Ensure global consistency while allowing for regional regulatory and customer nuances.
- Build a strong succession pipeline and global community of practice for customer audit professionals.
Customer & External Engagement
- Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
- Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
- Ensure customer communications are clear, accurate, and executive-appropriate.
Risk, Compliance & Assurance
- Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer-specific audit requirements).
- Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
- Provide executive-level reporting on audit outcomes and risk exposure.
Continuous Improvement & Operational Excellence
- Drive continuous improvement by translating audit findings into systemic operational enhancements.
- Reduce repeat findings and improve audit readiness maturity across the organisation.
- Standardise audit data, metrics, and insights to support executive decision-making.
Qualifications
- Certified Internal Auditor (CIA)
- ISO 27001 Lead Auditor (or equivalent ISO certification)
- SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
- PCI-DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
- Equivalent experience leading large-scale audit and assurance programmes in lieu of formal certification will be considered.
Experience
- 10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
- Proven experience leading global, multi-region teams.
- Strong understanding of data centre operations, physical security, information security, and compliance controls.
- Demonstrated ability to operate credibly at executive and board-adjacent levels.
- Experience managing relationships with large enterprise and hyperscale customers.
Director, Global Customer Audit in London employer: Digital Realty
As a leading player in the global customer audit landscape, our company offers an exceptional work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring that our team members are equipped to excel in their roles. Located in a vibrant area, we promote a culture of inclusivity and support, making us an ideal employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Customer Audit in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in audit or compliance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s audit practices and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their success.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Check out our website for the latest job openings. We’re always on the lookout for talented individuals like you to join our team. Applying directly through us can give you an edge!
We think you need these skills to ace Director, Global Customer Audit in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer audit and compliance. We want to see how your skills align with our global strategy and governance needs!
Showcase Leadership Experience:Since this role involves leading cross-functional teams, don’t forget to emphasise your leadership experience. Share specific examples of how you've influenced senior leadership and driven operational excellence in previous roles.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Digital Realty
✨Know Your Audit Strategies
Make sure you’re well-versed in global customer audit strategies and methodologies. Brush up on the latest industry standards and regulatory frameworks relevant to the role, as this will show your understanding of the key responsibilities.
✨Showcase Leadership Experience
Prepare to discuss your experience leading cross-functional teams and managing complex audits. Have specific examples ready that demonstrate your ability to influence senior leadership and drive alignment across various departments.
✨Engage with Customer Focus
Be ready to talk about how you’ve built strong relationships with enterprise customers during audit engagements. Highlight any experiences where you acted as a trusted partner and how you ensured clear and effective communication.
✨Emphasise Continuous Improvement
Discuss how you’ve driven operational excellence and continuous improvement in previous roles. Prepare to share examples of how you translated audit findings into actionable enhancements and improved audit readiness across teams.
