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For Companies At a Glance
- Tasks: Lead customer success initiatives and ensure seamless service delivery for strategic clients.
- Company: Join Digital Realty, a leader in data centre solutions with a supportive culture.
- Benefits: Inclusive environment, career development opportunities, and a chance to make an impact.
- Why this job: Be part of a passionate team driving customer success and innovation.
- Qualifications: Bachelor's degree and 5+ years in customer-facing roles, preferably in IT or telecommunications.
- Other info: Dynamic role with opportunities to challenge norms and implement your ideas.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
What you'll do
- Accountable for overall post sales customer health for in scope customers across:
- Client Engagement – Meeting cadence, attendance, frequency
- Service Management – SLA attainment including implementation and support risk.
- Financial Health – Aged debt and churn risk
- Product utilization – Customer consumption and awareness gap
What you'll need
- Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship.
- Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company.
- Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred.
- Levels of CSM will vary based on the customer type and expertise.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
Customer Success Manager in London employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they approach customer success. Be ready to share your experiences and how you can contribute to their mission of service excellence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer engagement and service management. This will set you apart and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our customer success culture.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer-facing roles and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with service management and any ITIL qualifications you might have. We’re looking for someone who understands the ins and outs of customer health and service excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Digital Realty
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like SLA attainment, churn risk, and product utilisation. Be ready to discuss how you've managed these in previous roles and how you can apply that experience to enhance customer health at Digital Realty.
✨Showcase Your Communication Skills
As a Customer Success Manager, effective communication is crucial. Prepare examples of how you've successfully managed customer escalations or communicated during service incidents. Highlight your ability to keep stakeholders informed and engaged.
✨Understand the Company’s Products and Services
Do your homework on Digital Realty's offerings. Understand their data centre solutions and how they address customer needs. This knowledge will help you demonstrate your enthusiasm for the role and how you can contribute to customer awareness and engagement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you've identified 'at risk' renewals or driven service improvements. Be ready to explain your thought process and the outcomes of your actions.
