At a Glance
- Tasks: Manage customer audits and collaborate with teams to ensure success.
- Company: Join a leading company committed to diversity and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to grow in a dynamic, ethical workplace with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving operational excellence.
- Qualifications: Bachelor's degree or equivalent experience in audit management; 4-7 years in relevant fields.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
- Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
- Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
- Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
- Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
- Participate actively in global audit communities to share best practices and promote continuous improvement.
- Uphold confidentiality and ethical standards at all times during audit execution and reporting.
- Analyze audit outcomes, providing insights and recommendations to drive operational enhancements and risk mitigation.
What you’ll need
- Bachelor's degree in Business, IT, Engineering, or related discipline or equivalent audit management experience in a service-oriented environment.
- 4-7 years of experience leading audits, compliance, or customer success processes, preferably within utilities, data centers, IT, or telecommunications.
- Proven ability to collaborate cross-functionally with Operations, Sales, Implementation, and Finance teams.
- Strong organizational capabilities with advanced skills in reporting, documentation, and process management.
- Demonstrated aptitude for analytical thinking, problem-solving, and driving operational excellence.
- High standards of ethics, confidentiality, and professionalism when handling sensitive customer and company information.
Customer Success Manager (1 year FTC) in London employer: Digital Realty
Digital Realty is an exceptional employer, offering a dynamic work environment in Woking where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers. Our commitment to health and safety, coupled with a supportive culture, makes Digital Realty a rewarding place to work for those seeking meaningful contributions in the data center industry.
We think you need these skills to ace Customer Success Manager (1 year FTC) in London
Customer Audit Management
Logistical Coordination
Cross-Functional Collaboration
Service-Oriented Experience
Reporting Skills
Documentation Skills
Process Management
