Backend Technical Lead - Remoto in London

The Lead Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization of CMMS system and incidents are dealt with appropriately.

What you'll do:

• Ensure adherence to safety protocols, regulatory standards, and permit systems, overseeing all on-site works.
• Lead response to building services infrastructure issues, coordinating with Site Engineers and engaging third-party specialists when necessary.
• Coordinate incident management, maintaining & issuing incident reports using CMMS systems.
• Operate within defined Service Operations processes and work within site-specific standard operating procedures.
• Undertake duties as required as an HV Authorized Person in all aspects required in the operation of an operational facility, from safe isolations to issuing of permits to work.
• Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures.
• Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes.
• With support from Site Engineers, and in collaboration with the Technical Ops planning team, oversee the initial supervision of Specialist Service Contractors, conducting inductions, approving minor works listed on service report sheets.
• Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination.

What you'll need:

• Strong experience working in mission-critical mechanical & electrical environments.
• Experience in data centers or a similar environment is essential.
• Knowledge of key infrastructure components of DCs (like UPS's, Generators, and Cooling systems).
• Recognized formal electrical training (City and Guilds etc.).
• Experience and Knowledge of the Operation of Critical Building infrastructure (Electrical, Mechanical, and Building Fabric).
• ITIL and/or Service Now Experience is preferred but not essential.
• Can prepare & present relevant information in front of all types of audiences.
• Decision maker, good decision-making skills based on analysis of risk situations.
• Must be self-driven, well organised, and able to prioritise and handle multiple tasks with attention to detail.
• Reliable, setting high standards of personal commitment.
• Open for change, adapt to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing site needs, proactive, has a can-do attitude, and can delegate when appropriate.

About the company:

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

What we can offer you:

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Training and Development:

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Safely Powering Progress:

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy:

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognises and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.