At a Glance
- Tasks: Lead the strategy and execution of high-impact engagements for senior-level customers.
- Company: Dynamic company focused on delivering tailored experiences in an Executive Briefing Centre.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Other info: Opportunity to grow in a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing customer relationships and influencing business outcomes.
- Qualifications: Experience with C-level executives, excellent communication skills, and event management experience.
The predicted salary is between 60000 - 80000 € per year.
Your role involves leading the strategy, execution, and continuous improvement of the company’s Executive Briefing Centre, delivering high-impact, tailored engagements for senior-level customers and prospects. This role partners closely with sales, product, and executive leadership to design and facilitate briefings that align to business outcomes, influence pipeline, and strengthen customer relationships, while managing all aspects of the EBC experience from content and logistics to metrics and reporting. This position reports to the MD of the region and works with and builds relationships with the Solutions Engineering, Sales, Design and Construction EMEA Operations and global teams to ensure the success of the unit.
What You’ll Do:
- Oversee all aspects of the operation of the briefing centre, ensuring excellent customer experience by liaising with sales and marketing to tailor each visit.
- Suggest improvements and changes where necessary.
- Maintain and consistently add to knowledge and skill base through internal and external training, continuing education, and professional associations.
- Provide thorough documentation feedback on customer experience.
- Maintain a high level of compliance and health and safety.
- Receive, triage, and action incoming phone calls, emails, and portal tickets from internal and external customers.
- Act as the primary liaison between sales, marketing, and senior management.
- Ensure all parties are aligned on messaging, customer expectations, and desired outcomes for each briefing.
- Track results and satisfaction of customers and provide feedback.
What You’ll Need:
- Excellent knowledge of the products and business values.
- Proven communication record and experience of working with C-level executives.
- Ability to manage visit expectations through effective questioning and listening.
- Experience working in a data centre or executive briefing centre.
- Experience providing customer service to internal and external customers.
- Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.
- Ability to multi-task and prioritize job requirements.
- Discipline and commitment to meet deadlines.
- Self-motivated and able to work on issues independently with limited supervision.
- Effective organizational skills and attention to detail.
- Basic skills with Microsoft Operating Systems, Office Suite, and Visio.
- Good level of English both written and spoken.
- Knowledge of CRM systems.
- Problem-solving abilities.
- Ability to work under pressure.
- Event and hospitality experience with large scale events and high profile outcomes.
Executive Briefing Centre Manager employer: Digital Realty
As an Executive Briefing Centre Manager, you will thrive in a dynamic and collaborative environment that prioritises innovation and excellence. Our company is committed to fostering employee growth through continuous training and development opportunities, ensuring you stay at the forefront of industry trends. With a strong focus on teamwork and customer satisfaction, we offer a unique chance to engage with senior-level executives while enjoying a supportive work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Briefing Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with executive briefing centres. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and initiatives. Tailor your responses to show how your skills align with their goals, especially in enhancing customer experiences.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Executive Briefing Centre Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with executive briefings and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves liaising with C-level executives, it’s crucial to demonstrate your excellent written communication skills. Use clear, concise language in your application and make sure to proofread for any errors – we love attention to detail!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks and prioritise effectively. In your application, share examples of how you’ve managed complex projects or events in the past. This will show us you can handle the fast-paced environment of our Executive Briefing Centre.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Digital Realty
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and business values. Brush up on their recent projects and how they align with customer needs. This will help you engage confidently with C-level executives during the interview.
✨Tailor Your Approach
Just like in the role, you need to tailor your responses to the interviewers. Think about how your experience can directly benefit their Executive Briefing Centre. Use specific examples from your past that demonstrate your ability to enhance customer experiences and manage expectations.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, highlight your communication skills. Prepare to discuss how you've effectively communicated with different stakeholders in previous roles, especially in high-pressure situations. Practice articulating your thoughts clearly and concisely.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet or resolve conflicts. Be prepared to walk through your thought process and how you arrived at a solution, as this will showcase your critical thinking skills.
