Director, Technical Operations

Job Description

Position Title: AI/ML Lead – Global Tech Ops

Location: Dallas, Ashburn, or London

Your Role

We are seeking a creative thinker and technically skilled AI/Machine Learning Specialist to join our Global Technical Operations team. This role will partner with internal stakeholders and consultants to develop scalable solutions that improve our internal processes and the reliability of critical infrastructure.

What You’ll Do

• Work with global and regional leadership teams to ensure AI solutions are meeting the needs of the business
  • Partner with the Reliability team to develop and implement models for analysis of operating parameters and incident & break/fix data to identify failure trends and systemic issues.
  • Analyze failure and break/fix data, operating parameters and maintenance activities to assist with Root Cause Analysis, including Human Error contributors.
  • Identify data inflection points for development of predictive models.
  • Partner with the Maintenance and Change Management teams to evaluate procedures for compliance with standards.
  • Serving as AI SME, collaborate with internal stakeholders to identify use cases that drive continuous improvement.
  • Support the development of global playbooks and standardized processes for AI deployment.
  • Partner with other AI leaders from other business units to leverage best practices, stay up to date on latest advancements, and leverage internal tools as necessary.

What You’ll Need

• 5+ years of experience in AI/ML deployment
• Demonstrated strong analytical abilities to translate business problems into technical, data-driven solutions.
• Familiarity with global data center critical infrastructure operations and regulatory environments a plus.
• Advanced degree in quantitative field (Mathematics, Statistics, Computer Science, or Data Science).
• Working knowledge of machine learning algorithms, predictive analytics, and statistical modeling.
• Excellent communication and stakeholder management skills across global teams.
• Experience with cloud platforms, data lakes, and edge computing architectures a plus.
• Multilingual capabilities and international work experience a plus.

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A Bit About Our Team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn\’t just a priority here at Digital; it\’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren\’t just ideals – they\’re essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company\’s overall goals and values.