At a Glance
- Tasks: Lead global customer audit strategy and ensure compliance with industry standards.
- Company: Join a leading tech firm focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence senior leadership and drive change.
- Why this job: Make a significant impact by shaping audit practices on a global scale.
- Qualifications: 10+ years in audit or compliance, with strong leadership skills.
The predicted salary is between 100000 - 150000 € per year.
Key Responsibilities
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Global Strategy & Governance
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Executive & Functional Leadership
- Serve as the executive escalation point for high‑risk, complex, or strategic customer audits.
- Lead cross‑functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
- Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
- Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
- Ensure global consistency while allowing for regional regulatory and customer nuances.
- Build a strong succession pipeline and global community of practice for customer audit professionals.
Customer & External Engagement
- Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
- Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
- Ensure customer communications are clear, accurate, and executive‑appropriate.
Risk, Compliance & Assurance
- Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer‑specific audit requirements).
- Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
- Provide executive‑level reporting on audit outcomes and risk exposure.
Continuous Improvement & Operational Excellence
- Drive continuous improvement by translating audit findings into systemic operational enhancements.
- Reduce repeat findings and improve audit readiness maturity across the organisation.
- Standardise audit data, metrics, and insights to support executive decision‑making.
Qualifications
- Certified Internal Auditor (CIA)
- ISO 27001 Lead Auditor (or equivalent ISO certification)
- SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
- PCI‑DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
- Equivalent experience leading large‑scale audit and assurance programmes in lieu of formal certification will be considered.
Experience
- 10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
- Proven experience leading global, multi‑region teams.
- Strong understanding of data centre operations, physical security, information security, and compliance controls.
- Demonstrated ability to operate credibly at executive and board‑adjacent levels.
- Experience managing relationships with large enterprise and hyperscale customers.
Director, Global Customer Audit employer: Digital Realty
As a leading player in the global customer audit landscape, our company offers an exceptional work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in a dynamic region, we embrace a culture of inclusivity and support, making us an attractive employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Customer Audit
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director role. Attend relevant events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company’s audit strategies and recent projects. Tailor your responses to highlight how your experience aligns with their needs, especially in global customer audits and compliance.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email reiterating your interest in the position and how you can contribute to their audit strategy. It keeps you top of mind!
✨Tip Number 4
Check out our website for job openings that match your skills. We often have roles that might not be advertised elsewhere, so keep an eye out and apply directly through us for the best chance!
We think you need these skills to ace Director, Global Customer Audit
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in global customer audits and compliance. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Showcase Leadership Experience:Since this role involves leading teams and influencing senior leadership, it’s crucial to emphasise your executive and functional leadership experience. Share specific examples of how you've successfully managed cross-functional teams or complex audit situations.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Realty
✨Know Your Audit Strategies
Make sure you’re well-versed in global customer audit strategies and methodologies. Brush up on the latest industry standards and regulatory frameworks relevant to the role, as this will show your potential employer that you’re not just familiar with the basics but are ready to lead.
✨Showcase Leadership Experience
Prepare to discuss your experience in leading cross-functional teams and managing complex audits. Have specific examples ready that highlight your ability to influence senior leadership and drive alignment across various departments. This will demonstrate your capability to take on the executive responsibilities of the role.
✨Engage with Customer Insights
Be ready to talk about how you’ve engaged with customers during audit processes. Share examples of how you’ve built trust and communicated effectively with enterprise clients. This is crucial for a role that requires acting as a trusted partner during audits.
✨Continuous Improvement Mindset
Highlight your commitment to continuous improvement by discussing how you've translated audit findings into operational enhancements in previous roles. Be prepared to share metrics or outcomes that illustrate your impact on audit readiness and maturity within an organisation.
