Data Centre Technician (Contract)

The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Handle Remote Hands requests, including: Implementation Services: Support migration and implementation activities under the coordination of the Implementation Services team. Perform Cross Connect setup and deinstallation, including cabling, installation, documentation, and testing. Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary. Support Level I & II Technicians as requested by Site Management. Assist with special projects or assignments as directed by the Lead Technician or Supervisor. Engage in training and development opportunities. Provide observations and suggestions for improving data center effectiveness and efficiency. Familiarity with basic network infrastructure and measurement tools. Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations. Basic problem analysis and troubleshooting abilities. Proficiency in service-oriented software, task handling, and administration. Knowledge of Microsoft Office and Service Management applications (e.g., Excel). Has an interest in Data Center mechanical and electrical appliances, with the potential to undergo basic training to support engineering teams with general maintenance tasks. Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company\’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.