At a Glance
- Tasks: Manage customer audits and collaborate with teams to ensure success.
- Company: Join a leading company in the utilities and IT sector.
- Benefits: Competitive salary, professional growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
- Why this job: Make a real impact by enhancing customer success and operational excellence.
- Qualifications: Bachelor's degree or equivalent experience in audit management.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
- Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
- Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
- Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
- Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
- Participate actively in global audit communities to share best practices and promote continuous improvement.
- Uphold confidentiality and ethical standards at all times during audit execution and reporting.
- Analyze audit outcomes, providing insights and recommendations to drive operational enhancements and risk mitigation.
What you’ll need
- Bachelor's degree in Business, IT, Engineering, or related discipline or equivalent audit management experience in a service-oriented environment.
- 4-7 years of experience leading audits, compliance, or customer success processes, preferably within utilities, data centers, IT, or telecommunications.
- Proven ability to collaborate cross-functionally with Operations, Sales, Implementation, and Finance teams.
- Strong organizational capabilities with advanced skills in reporting, documentation, and process management.
- Demonstrated aptitude for analytical thinking, problem-solving, and driving operational excellence.
- High standards of ethics, confidentiality, and professionalism when handling sensitive customer and company information.
Customer Success Manager (1 year FTC) employer: Digital Realty
Digital Realty is an exceptional employer that fosters a supportive and inclusive work culture, allowing employees to bring their whole selves to work. With a focus on professional development and a commitment to recognising contributions, employees can thrive in their careers while collaborating with diverse teams to meet the evolving needs of global customers. Located in a dynamic business sector, Digital Realty offers competitive compensation and benefits, making it an attractive place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Customer Success Manager (1 year FTC)
Customer Audit Management
Logistical Coordination
Cross-Functional Collaboration
Audit Process Improvement
SLA and KPI Management
Database Management
Analytical Thinking
