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For Companies At a Glance
- Tasks: Manage customer renewals and drive retention through effective communication and negotiation.
- Company: Join a dynamic team in a rapidly evolving tech sector.
- Benefits: Inclusive environment, career development opportunities, and a chance to make an impact.
- Why this job: Be part of a passionate team that values your ideas and contributions.
- Qualifications: Experience in customer-facing roles and strong negotiation skills required.
- Other info: Collaborate with diverse teams and grow your career in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation to ensure smooth, timely, and customer-aligned contract renewals - driving retention, revenue predictability, and customer satisfaction.
What you'll do
- Lead-to-Contract & System Administration
- Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including:
- Fixed-expiry (non-auto-renewing) contracts
- Customer-initiated renewals on an ad hoc basis
- Internal renewal opportunities identified through commercial benchmarking analysis
- Responsible for end-to-end renewal lifecycle for our data center services or lease contracts, covering the entire process from opportunity generation to closing
- Aligning with Asset Manager on strategy for Portfolio and Market to drive revenue growth
- Handle technical and commercial approval workflows in line with Commercial Framework under the FAP
- Prepare and issue contractual documentation in collaboration with legal
- Maintain accurate, complete, and up-to-date contract and customer data within internal systems
- Escalate system challenges and errors where needed
- Lead direct engagement with customers to discuss renewal terms, service and product adjustments, and commercial options
- Present renewal offers and guide customers through commercial and technical changes
- Manage objections and lead pricing or term negotiations within approved thresholds
- Successfully negotiate terms with the customer and complete contract execution
- Ensure a seamless experience from initial outreach to signed contract
- Align with Country Managing Directors and Asset Managers on site / country strategy, while ensuring input from Account Manager, regarding wider account strategy, is considered.
- Collaborate with Operations, Service Design and Solution Architect teams to align on feasibility of service modifications.
- Partner with Legal to validate changes to terms, and where appropriate facilitate customer renewal onto company's standard terms.
- Coordinate closely with Termination team, ensuring churn risk for existing customer is raised timely and appropriately handed over.
- Maintain dashboards and renewal records to monitor retention, churn, and contract value.
- Conduct account and contract analysis (size, pricing, bespoke terms) to support tailored renewal strategies.
- Analyse churn trends and renewal conversion to identify areas of improvement.
- Reporting findings back to management.
What you'll need
- Previous experience in a customer-facing role with a track record in commercial negotiation
- Solid understanding of commercial and financial principles
- Ideally Bachelor or equivalent level of education
- 2+ years work experience in Renewals, Sales Operations, or Account Management, ideally in the data center or other relevant industry
- Proficient in Salesforce CRM, CPQ tools, Microsoft Excel, and familiar with digital signing and billing systems (e.g., DocuSign)
- Fluency in local language (where role is based) and English language, both written and spoken. Further European languages beneficial
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us.
Manager Renewal Operations in City of London employer: Digital Realty (UK) Limited
Contact Detail:
Digital Realty (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Renewal Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive customer satisfaction and revenue growth, just like they want!
✨Tip Number 3
Practice your negotiation skills! Role-play with a friend to get comfortable discussing terms and handling objections. This will help you shine when it comes to those crucial contract discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their career!
We think you need these skills to ace Manager Renewal Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager Renewals Operations role. Highlight your customer-facing experience and any commercial negotiation successes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed renewals or negotiations in the past, and don’t forget to show your enthusiasm for joining our team!
Showcase Your Technical Skills: Since we use Salesforce and CPQ tools, it’s a good idea to mention your proficiency with these systems. If you have experience with digital signing and billing systems like DocuSign, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Digital Realty (UK) Limited
✨Know Your Renewal Lifecycle
Make sure you understand the end-to-end renewal lifecycle, especially in relation to data centre services. Familiarise yourself with the specific processes and tools like Salesforce and CPQ that are mentioned in the job description. This will show your potential employer that you're ready to hit the ground running.
✨Brush Up on Negotiation Skills
Since you'll be leading customer negotiations, it's crucial to prepare for this aspect of the role. Think about past experiences where you've successfully negotiated terms or handled objections. Be ready to discuss these examples during your interview to demonstrate your capability in managing customer-facing communications.
✨Collaborate Like a Pro
This role requires a lot of internal coordination, so be prepared to talk about how you've worked with different teams in the past. Highlight any experience you have in aligning strategies with various stakeholders, such as sales, legal, and operations. This will show that you can effectively collaborate to drive results.
✨Data-Driven Mindset
The job involves analysing churn trends and contract values, so come prepared with examples of how you've used data to inform decisions in previous roles. Discuss any dashboards or reporting tools you've used, and be ready to explain how you can apply this analytical approach to improve renewal strategies.
