At a Glance
- Tasks: Lead global training programs to empower Customer Success teams and enhance customer experiences.
- Company: Join a dynamic company focused on customer success and innovative learning solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and global teamwork.
- Why this job: Make a real difference in customer outcomes while developing your leadership skills.
- Qualifications: Degree in relevant field and experience in global enablement or learning programs.
The predicted salary is between 40500 - 49500 £ per year.
Description
Your role
The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization.
This role ensures teams have the skills, tools, and resources needed to improve customer outcomes, adoption, retention, growth, and advocacy while delivering a consistent customer experience across regions.
What you'll do
- Lead the global Customer Success enablement and development strategy aligned to business priorities, customer outcomes, and organizational goals.
- Identify capability gaps and learning needs through stakeholder input, assessments, surveys, performance insights, and business data.
- Design, deliver, and continuously improve scalable programs for onboarding, role-based learning, leadership development, customer engagement, value realization, renewals, growth, and advocacy.
- Create and maintain enablement content, including training materials, playbooks, guides, digital learning, certifications, and knowledge-sharing resources.
- Facilitate workshops, webinars, learning events, leadership development sessions, and community forums that promote best practices and consistent ways of working.
- Manage learning tools, governance processes, content updates, participation records, certifications, and development progress to ensure a consistent learner experience.
- Measure program effectiveness using feedback, learning outcomes, adoption data, enablement metrics, and business impact insights; share recommendations with leadership.
- Partner with Customer Success leadership, HR, Product, Sales, Marketing, Operations, Support, and subject matter experts to align enablement with business priorities and regional needs.
- What you'll need
- Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred.
- Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams.
- Strong understanding of Customer Success principles, customer lifecycle management, customer experience best practices, renewal cycles, health scores, onboarding frameworks, and advocacy programs.
- Experience working across global regions, cultures, time zones, and matrixed organizations, with the ability to tailor programs to regional needs while maintaining global consistency.
- Expertise in adult learning, instructional design, digital learning platforms, facilitation, coaching, program management, stakeholder engagement, and change management.
- Proficiency with learning management systems, enablement/content management tools, CRM platforms, and analytics tools such as Workday Learning, Docebo, Seismic, Salesforce, Tableau, or Power BI.
- Strong analytical, communication, and relationship-building skills, with the ability to use data and feedback to improve program effectiveness and demonstrate business impact.
- Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred.
- Ability to work effectively across global teams and time zones; travel may be required. High proficiency in English required; additional languages are a plus.
Training and Enablement Lead - Global Customer Success in London employer: Digital Realty Global
Digital Realty is an exceptional employer, offering a dynamic and inclusive work environment where innovation thrives. As a Design Director, you will have the opportunity to lead high-impact projects in a rapidly evolving sector, supported by a passionate team dedicated to professional growth and collaboration. With a commitment to employee development and a culture that values diverse perspectives, you'll be empowered to shape the future of mission-critical infrastructure while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Enablement Lead - Global Customer Success in London
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We think you need these skills to ace Training and Enablement Lead - Global Customer Success in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Digital Realty Global, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Digital Realty Global and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Digital Realty Global
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Digital Realty Global might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Digital Realty Global.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
