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For Companies At a Glance
- Tasks: Execute service requests and provide technical support for customers in a data centre environment.
- Company: Join a leading telecommunications company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a team that ensures seamless operations and supports cutting-edge technology.
- Qualifications: Experience in telecommunications or IT, with strong troubleshooting and customer service skills.
- Other info: Opportunity for career growth and development in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Your role
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What you'll do
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
What you'll need
- Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment.
- Good understanding of structured network infrastructure and Industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Excellent problem analysis skills.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests/complaints.
- Skilled in service-oriented software, tasks handling and administration.
- Skilled in Microsoft Office and Service Management applications (e.g. Excel).
Technician II in London employer: Digital Realty Global
Contact Detail:
Digital Realty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician II in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that Technician II role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your troubleshooting abilities and experience in telecommunications. Make sure they know you can handle those Remote Hands requests like a champ.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of operational procedures and safety policies. Be ready to discuss how you've contributed to team development and continuous improvement initiatives in past roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates who are eager to join our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Technician II in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician II role. Highlight your experience in telecommunications, IT, or electrotechnical environments, and don’t forget to showcase your troubleshooting skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like your familiarity with operational procedures and customer service.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Whether it's optical fibre installations or network configurations, make sure to list them clearly. We love seeing candidates who are proficient in the tools and technologies we use.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for the Technician II position. Let’s get started!
How to prepare for a job interview at Digital Realty Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecommunications, IT, and network infrastructure. Be ready to discuss your experience with optical fibre installations and troubleshooting techniques. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills and your ability to perform RCA effectively.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to discuss how you handle customer requests and complaints. Highlight any experiences where you provided exceptional service or resolved conflicts, as this will demonstrate your service-oriented mindset.
✨Familiarise Yourself with Procedures
Understand the importance of operational procedures like RAMS, MOPs, and SOPs. Be prepared to talk about how you’ve contributed to or followed these types of documents in previous roles. This shows that you value compliance and safety, which is crucial for the Technician II position.
