At a Glance
- Tasks: Lead HR operations and resolve complex inquiries while driving process improvements.
- Company: Dynamic global company focused on innovative HR solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team in a fast-paced environment with excellent career advancement potential.
- Why this job: Make a real impact in HR by optimising services and enhancing employee experiences.
- Qualifications: Experience in HR operations and a passion for automation and digital transformation.
The predicted salary is between 45000 - 55000 € per year.
Your role
- Act as a Tier 2 escalation point for complex HR inquiries from employees, managers, and Tier 1 support related to HR policies, procedures, and systems in UK&I.
- Support end-to-end resolution of HR cases involving regional nuances in employee life cycle activities, including educating Tier 1 generalists and analyzing case data to identify opportunities for improvement.
- Partner closely with Regional HR Business Partners, Centers of Excellence (CoEs), and Legal to ensure consistent application of company policies and local labour law.
- Analyze subregional ongoing and emerging needs and work to integrate requirements and identify solutions in the context of continuous improvement (e.g., creating new processes or integrating requirements into existing global frameworks).
- Take part in or lead the end-to-end projects aimed at optimization of HR services delivery through automation, self-service enablement and system improvements.
- Review and redesign HR processes to eliminate inefficiencies, drive global consistency and simplification.
- Support HR process improvements and standardization initiatives in collaboration with global and regional HR teams.
- Interpret and apply HR policies and country-specific employment regulations in responding to queries and advising stakeholders.
- Contribute to knowledge base articles, FAQs, and process documentation tailored for UK&I.
- Assist in HR data management and audits, ensuring data integrity and compliance with data privacy regulations.
- Provide operational support during cyclical HR events such as performance reviews, compensation cycles, and benefits enrollment specific to the region.
- Continuous improvement project work.
What you’ll need
- Comparable multiple years of experience in HR operations, shared services, or HR support roles, preferably in a global or regional capacity.
- Solid understanding of HR processes and labour/employment laws in the UK and Ireland.
- Experience in a similar role with focus on systems operations, automation, or digital transformation. HR technology exposure (especially Oracle HCM) is preferred.
- Strong interest in applying automation within HR processes is essential.
- Experience working in a Tiered HR service delivery model and using HR systems such as Oracle HCM.
- Ability to handle confidential and sensitive information with discretion.
- Strong analytical, problem-solving, and customer service skills.
- Technically curious and self-driven mindset actively explores new tools (especially within the Microsoft ecosystem), prototypes solutions, and shares learnings; comfortable working in ambiguity and evolving environments.
- Excellent verbal and written communication skills in English; additional regional language(s) a plus.
- Proficient in Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced, matrixed environment.
- Familiarity with ServiceNow or other case management tools.
- Project management or continuous improvement experience is a plus.
Manager, People Services in London employer: Digital Realty Global
As a Manager in People Services, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to continuous improvement and innovation ensures that you will have the opportunity to lead impactful projects while collaborating with diverse teams across the UK and Ireland. With a focus on automation and efficiency, we empower our employees to explore new technologies and drive meaningful change within HR operations.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, People Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission, especially in HR operations and continuous improvement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on showcasing your analytical skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles tailored to your skills in HR and beyond.
We think you need these skills to ace Manager, People Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your HR operations experience and any relevant projects you've led or contributed to, especially those involving automation or process improvement.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Manager, People Services role. Share specific examples of how you've tackled complex HR inquiries or improved processes in your previous roles. Make it personal and engaging!
Showcase Your Analytical Skills:Since this role involves analysing case data and identifying opportunities for improvement, be sure to mention any relevant analytical tools or methods you've used in the past. We love seeing how you’ve made data-driven decisions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Digital Realty Global
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR policies, procedures, and local labour laws in the UK and Ireland. Be ready to discuss how you've handled complex HR inquiries in the past and how you can apply that experience to the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to identify opportunities for improvement in HR processes. Think about specific projects where you've contributed to process redesign or automation, and be ready to share those insights during the interview.
✨Demonstrate Your Tech Savvy
Familiarise yourself with HR systems like Oracle HCM and any case management tools such as ServiceNow. Highlight your experience with automation and digital transformation in HR, and be prepared to discuss how you can leverage technology to enhance HR service delivery.
✨Communicate Clearly and Confidently
Since excellent verbal and written communication skills are crucial, practice articulating your thoughts clearly. Prepare to explain complex HR concepts in simple terms, and don’t hesitate to ask clarifying questions if needed during the interview.
