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- Tasks: Lead global customer audit strategy and ensure compliance with industry standards.
- Company: Join a leading tech firm focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with top executives and drive continuous improvement across the organisation.
- Why this job: Make a significant impact by shaping audit practices in a dynamic environment.
- Qualifications: 10+ years in customer audit with strong leadership and compliance expertise.
The predicted salary is between 100000 - 150000 £ per year.
Responsibilities
- Global Strategy & Governance
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
- Executive & Functional Leadership
- Serve as the executive escalation point for high-risk, complex, or strategic customer audits.
- Lead cross-functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
- Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
- Regional Leadership & Team Management
- Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
- Ensure global consistency while allowing for regional regulatory and customer nuances.
- Build a strong succession pipeline and global community of practice for customer audit professionals.
- Customer & External Engagement
- Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
- Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
- Ensure customer communications are clear, accurate, and executive-appropriate.
- Risk, Compliance & Assurance
- Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer-specific audit requirements).
- Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
- Provide executive-level reporting on audit outcomes and risk exposure.
- Continuous Improvement & Operational Excellence
- Drive continuous improvement by translating audit findings into systemic operational enhancements.
- Reduce repeat findings and improve audit readiness maturity across the organisation.
- Standardise audit data, metrics, and insights to support executive decision-making.
Qualifications
- Education:
- Certified Internal Auditor (CIA)
- ISO 27001 Lead Auditor (or equivalent ISO certification)
- SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
- PCI-DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
- Equivalent experience leading large-scale audit and assurance programmes in lieu of formal certification will be considered.
- Experience:
- 10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
- Proven experience leading global, multi-region teams.
- Strong understanding of data centre operations, physical security, information security, and compliance controls.
- Demonstrated ability to operate credibly at executive and board-adjacent levels.
- Experience managing relationships with large enterprise and hyperscale customers.
Director, Global Customer Audit in London employer: Digital Realty Global
Contact Detail:
Digital Realty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global Customer Audit in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their audit processes and be ready to discuss how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own questions ready!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Director, Global Customer Audit in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Global Customer Audit role. Highlight your relevant experience in customer audit, compliance, and risk management, and show how it aligns with our global strategy and governance.
Showcase Leadership Skills: We want to see your executive and functional leadership abilities shine through. Share examples of how you've led cross-functional teams and influenced senior leadership in previous roles, especially in complex audit scenarios.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your achievements and experiences, ensuring that we can easily see how you meet the qualifications we're looking for.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Digital Realty Global
✨Know Your Audit Strategies
Make sure you’re well-versed in global customer audit strategies and methodologies. Familiarise yourself with the specific frameworks mentioned in the job description, like ISO and SOC standards, so you can confidently discuss how you would implement and oversee these in your role.
✨Showcase Leadership Experience
Prepare to share examples of your leadership experience, especially in managing cross-functional teams. Think about times when you influenced senior leadership or drove alignment across departments, as this will demonstrate your capability to lead in a complex environment.
✨Understand Customer Engagement
Be ready to discuss how you would act as a trusted partner for enterprise customers during audits. Highlight any past experiences where you successfully managed customer relationships and ensured clear communication, as this is crucial for the role.
✨Emphasise Continuous Improvement
Think about how you’ve driven continuous improvement in previous roles. Prepare to talk about specific instances where you translated audit findings into operational enhancements, as this aligns perfectly with the expectations for this position.