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For Companies At a Glance
- Tasks: Support customer infrastructure and execute service requests in a dynamic data centre environment.
- Company: Join a leading tech company focused on operational excellence and safety.
- Benefits: Competitive pay, training opportunities, and a chance to work with cutting-edge technology.
- Other info: Great opportunity for career growth and skill development in a fast-paced environment.
- Why this job: Be part of a 24/7 team ensuring seamless operations and making a real impact.
- Qualifications: Experience in telecommunications or IT, strong troubleshooting skills, and customer service expertise.
The predicted salary is between 30000 - 40000 £ per year.
Your role
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What you'll do
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contribute to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
- Deploying, installing, upgrading, and decommissioning server hardware, storage systems, and networking components (e.g., switches, routers, fiber/copper cabling).
- Diagnosing and resolving hardware faults, component replacements, and preventative maintenance to ensure peak infrastructure performance.
- Ensuring optimal data center environmental conditions, including rack power management, cable organization, and environmental safety.
What you'll need
- Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment.
- Good understanding of structured network infrastructure and Industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Excellent problem analysis skills.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests/complaints.
- Skilled in service-oriented software, tasks handling and administration.
- Skilled in Microsoft Office and Service Management applications (e.g., Excel).
Datacentre Technician II in London employer: Digital Realty Global
Contact Detail:
Digital Realty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacentre Technician II in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your troubleshooting and technical skills.
✨Tip Number 3
Show off your hands-on experience! If you’ve worked on any relevant projects or have practical skills in telecommunications or IT, make sure to highlight these during interviews. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our job listings and submit your application directly to increase your chances of landing that Datacentre Technician II role.
We think you need these skills to ace Datacentre Technician II in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Datacentre Technician II role. Highlight your experience in telecommunications, IT, or electrotechnical environments, and don’t forget to showcase your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling Remote Hands requests or implementing technical projects.
Showcase Your Technical Skills: Be sure to highlight your technical skills in your application. Mention your proficiency in deploying, installing, and upgrading server hardware, as well as your understanding of structured network infrastructure and optical fibre installations.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Digital Realty Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecommunications, IT, and network infrastructure. Be ready to discuss your experience with optical fibre installations and troubleshooting techniques, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous roles. Highlight your ability to perform Root Cause Analysis (RCA) and how you’ve implemented solutions that improved operational efficiency.
✨Demonstrate Customer Service Savvy
Since this role involves a lot of customer interaction, be ready to discuss how you handle customer requests and complaints. Share instances where you provided exceptional service or resolved conflicts effectively.
✨Familiarise Yourself with Procedures
Understand the importance of Operational procedures like RAMS, MOPs, and SOPs. Be prepared to talk about your experience drafting or executing these documents, as well as how you ensure compliance with safety policies and regulations.