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For Companies At a Glance
- Tasks: Lead customer success initiatives and ensure seamless service delivery for strategic clients.
- Company: Join a dynamic team at Digital Realty, a leader in data centre solutions.
- Benefits: Inclusive culture, career development opportunities, and a chance to make an impact.
- Why this job: Be the voice of the customer and drive service excellence in a global environment.
- Qualifications: 5+ years in customer-facing roles; experience in service management preferred.
- Other info: Collaborative atmosphere with diverse teams and innovative projects.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
What you'll do
- Accountable for overall post sales customer health for in scope customers across:
- Client Engagement – Meeting cadence, attendance, frequency
- Service Management – SLA attainment including implementation and support risk.
- Financial Health – Aged debt and churn risk
- Product utilization – Customer consumption and awareness gap
What you'll need
- Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship.
- Minimum 5+ years of experience in customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company.
- Experience with Service Management, preferably of more complex international customers.
- ITIL qualifications and experience are preferred.
- Levels of CSM will vary based on the customer type and expertise.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.
Customer Success Manager in London employer: Digital Realty Global
Contact Detail:
Digital Realty Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your experience aligns with their mission, especially around customer success and service excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve handled customer escalations and improved service delivery in past roles. Use specific examples that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your customer-facing experience and any relevant service management qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage customer relationships and improve service delivery. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Digital Realty Global
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like SLA attainment and product utilisation. Be ready to discuss how you've managed these in past roles and how you can apply that knowledge to enhance customer health at Digital Realty.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients during service reviews or escalations. Highlight your ability to keep stakeholders informed and engaged, especially during critical incidents.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified 'at risk' renewals or churn and how you addressed those challenges. Be ready to share your strategies for driving service improvements and how you collaborated with internal teams to achieve results.
✨Familiarise Yourself with Digital Realty
Research Digital Realty's services and recent developments. Understanding their data centre solutions and how they meet customer needs will show your genuine interest in the company and help you align your experience with their goals.
