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- Tasks: Support customer infrastructure and execute service requests in a dynamic data centre environment.
- Company: Join Digital Realty, a leader in data centre solutions with a global footprint.
- Benefits: Inclusive culture, career development opportunities, and a focus on safety.
- Why this job: Be part of a passionate team making a real impact in the tech industry.
- Qualifications: Experience in telecommunications or IT, strong troubleshooting skills, and customer service expertise.
- Other info: Exciting growth opportunities in a supportive and innovative workplace.
The predicted salary is between 30000 - 42000 £ per year.
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What you'll do:
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
What you'll need:
- Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment.
- Good understanding of structured network infrastructure and Industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests/complaints.
- Skilled in service-oriented software, tasks handling and administration.
- Skilled in Microsoft Office and Service Management applications (e.g. Excel).
Technician II employer: Digital Realty Austria GmbH
Contact Detail:
Digital Realty Austria GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician II
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Digital Realty. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for your interview by brushing up on your technical skills and understanding of the data centre environment. Be ready to discuss how you can contribute to maintaining safety and operational efficiency.
✨Tip Number 3
Showcase your troubleshooting skills during interviews. Share specific examples of how you've resolved issues in past roles, especially in telecommunications or IT settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technician II
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience in telecommunications, IT, or electrotechnical environments. We want to see your skills in action, so don’t hold back on detailing your troubleshooting abilities and any relevant projects you've worked on.
Tailor Your Application: Take a moment to customise your application for the Technician II role. Use keywords from the job description, like 'Remote Hands' and 'operational procedures', to show us you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. This helps us quickly see how your experience aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about us and the role while you’re there!
How to prepare for a job interview at Digital Realty Austria GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecommunications, IT, and network infrastructure. Be ready to discuss your experience with optical fibre installations and troubleshooting techniques, as these are crucial for the Technician II role.
✨Showcase Your Customer Service Skills
Since this position involves handling customer requests and complaints, prepare examples of how you've successfully managed customer interactions in the past. Highlight your service-oriented mindset and any relevant software tools you've used.
✨Understand Safety Protocols
Safety is a big deal at Digital Realty, so be prepared to discuss how you prioritise safety in your work. Familiarise yourself with common safety policies and operational procedures, and be ready to explain how you would uphold these in your role.
✨Demonstrate Team Spirit
This role requires collaboration with other technicians, so think of examples that showcase your ability to work well in a team. Discuss any mentoring or training experiences you've had, as this will show your commitment to team development.
